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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Do NOT order appliances at Home Depot. The delivery company they use is absolutely horrible Period we ordered a dryer and after almost 7 weeks and five scheduled appointments to deliver the dryer, we finally canceled the order. They didn't get the dryer on the truck for the first appointment and didn't let us know they wouldn't be there that day, then they refused to install it on the second appointment, then the dryer was damaged at the warehouse and they called 30 minutes before our third appointment to say they weren't co... read more
Business response:
Greetings Marty L******, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at**************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I tried to purchase a mattress they had advertised at $199. Two days later they canceled my order stating the mattress was back ordered. I checked two days later and mattress was available for purchase. I contacted Home Depot and was emailed later from their vendor the reason for cancellation was due wrong price on Home Depot website. Home Depot response to me was to offer a coupon that was no where close to the $199. I denied their offer and they have yet to contact me in order to resolve this.
Business response:
Greetings Mr. N**** Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Paid for a freezer three weeks ago and Home Depot scheduled delivery for July 19th between the hours of 10:00am and noon. At 12:15 we called and were told by the "robot" that the delivery was scheduled between 10:00 and 2:45. At 3:15 we called and the robot told us we were scheduled for 10:00an and 5:45, At 6:00pm we called and the robot said delivery would not happen. We were also told that we would have to reschedule and the next available date was Aug 6. Went to Home Depot and was told Aug 6 was already booked. Made multi... read more
Business response:
Greetings Mr.******* Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
So ordered a fridge online. Fridge was dented so they were going to let me keep the fridge and order a replacement. Turns out the dimensions listed on the website were wrong for width so it did not fit in the cabinet area. Tried to get the situation sorted out with customer service and long story short they are stealing my money until they can verify with the company. They can't reach the truck drivers but are keeping my payment. Also I have to call back later not "they will call me once they reach the truck drivers." Last I... read more
Business response:
Greetings Mr. ******: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
After loading $1200 worth of deck board on a cart (surrounded by signs offering a price match guarantee - plastered everywhere in the lumber section) we got to the cash where we were told that they wouldn't price match lumber. The associates gave us every excuse under the sun. I feel that it is false advertising to place price match signs all over the lumber area then not do it. We left the lumber (apologies to the Associate who had to replace it all. I took my business to Lowe's (who were of course cheaper). Good riddance H... read more
Business response:
Greetings Blair M********, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I tried to buy an oven from Home Depot and have regretted it ever since. Called the day before the scheduled delivery because I hadn't received a delivery windows - turns out they LOST my oven. Last note on their record that it was on a dock. So I rescheduled for another day and was told they would locate it and call me back the day before to confirm a windows. I called again because I was suspicious and lo and behold, they still haven't found my oven. So I cancelled the order, Home Depot refunded a fraction of the purchase ... read more
Business response:
Greetings Ms. V*****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Worst customer service experience of my life. There is no accountability and no one in their customer service team actually cares about the customer. DO NOT order items for delivery such as doors and windows. This is a construction material supply chain and a hardware store that does not value their customers or the quality of their service. If I could give zero stars I would. Will never buy from them again.
Business response:
Greetings Mr. *****: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Double charged me on my debit card. And it's been two months. Still haven't gotten my Money back.
Business response:
Greetings Daniel M*****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I ordered a mattress that was listed for sale on on 8/18/21, on 8/20/21 my order was canceled stating "We're sorry, but the below item in your order had to be canceled due to a problem with product availability. You won't be charged for it. We apologize for any inconvenience this may have caused." The following day 8/21/21 I received an email with a coupon code offering me 40% off for the same mattress. So is it really because Home Depot do not have the product or they do not want to honor the price?
Business response:
Greetings Tai N*****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at ***************************** A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is closed now. It will open at 6:00 a.m.
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