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The Home Depot

1.1

About this business

The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!! 

Location details

2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 11:00 p.m.
Tue6:00 a.m. to 11:00 p.m.
Wed6:00 a.m. to 11:00 p.m.
Thu6:00 a.m. to 11:00 p.m.
Fri6:00 a.m. to 11:00 p.m.
Sat6:00 a.m. to 11:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
1.13,592 reviews
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Colin L.'s profile image
Colin L. 
4 years ago

Home Depot Canada has the worst customer service of every company that I have ever interacted with. I have called and spoke to live agents and they have dropped me after hours of waiting and whenever an issue with the website arose. Oftentimes I find products cheaper at other locations, and when using the price match guarantee that is offered, Customer Service agents are moody and unhappy to give you any discount. 

Business response:

Greetings Colin L**, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at**************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Deborah T's profile image
Deborah T 
4 years ago

DO NOT buy anything that requires installation from Home Depot. The people at HD are fine, but they contract out the work and then do not take responsibility when it goes to sh**. When we purchased our countertop in February 2021, we were told installation would be in the next six weeks. After calling and emailing over 20 times, our flawed countertop (there is a large line of rust in the granite) was installed in late June, except for a small piece they forgot to fabricate and install. Today we were expecting someone to arri... read more

Business response:

Greetings Ms. T*****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at ***************************** A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Alec S's profile image
Alec S 
4 years ago

Home depot gift cards are a scam. Someone gave me a home depot gift card. It didn't work at check out. Spent an hour trying to get support. Turns out, home depot gift cards don't work if you Pay with Paypal. Not that they tell you that, they just charge you in full. Huge bug in their checkout system. I don't really feel comfortable giving my credit card number to a company with a broken checkout system, and apparently, the gift card doesn't work with the only other payment option. So I asked them to refund the gift card to m... read more

Business response:

Greetings Alec S*******, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at ***************************** A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

L. G.'s profile image
L. G. 
4 years ago

Worst customer service experience I've ever had anywhere. Absolutely deplorable. 

Business response:

Greetings Ms. *******,<br /> <br /> Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. <br /> <br /> We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com .<br /> <br /> A representative from our Customer Care team would be happy to assist you. <br /> <br /> Thank you for being a valued Home Depot Customer.<br /> <div class=... read more

Carl S's profile image
Carl S 
4 years ago

Home Depot is a rip off, we ordered Appliances for a new home and they scheduled a delivery date and did not deliver. They use sub standard delivery companies which have no idea of what they are doing. They give a time and date and then never show. They should have the common courtesy and call the consumer and let them know what is going on. 

Business response:

Greetings Carl S***, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Emily T's profile image
Emily T 
4 years ago

I tried to order furnace filters online but the checkout tab didn't work. Then I ordered by phone and when I checked the confirmation e-mail they had the wrong size. Then I spoke to customer service and first the representative told me that item was not available for home delivery. I told him I'd seen it was available on the web site. Then he found it. What a lousy experience! 

Business response:

Greetings Ms. T***, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please c*** us at 1-800-Home Depot or email us at ***************************** A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

RO D's profile image
RO D 
4 years ago

I will never buy an appliance from Home Depot ever again!!! 

Business response:

Greetings RO D***, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Gil H's profile image
Gil H 
4 years ago

I had ordered a dishwasher 3 weeks ago and had it scheduled to be delivered today between 7:00-11:00, took the day off and had an electrician scheduled to arrive this afternoon to install it. At 2:30 I got a voicemail letting me know they rescheduled the delivery for 10 days later! Now I am trying to call their 1-800 number and needless to say it is impossible to get hold of anyone. I will NEVER order an appliance from Home Depot again. Horrible customer service and not even the decency to call me ahead of time of thereafter... read more

DAWN W's profile image
DAWN W 
4 years ago

They sent delivery drivers and installers to my home and they damaged things. The microwave is going to fall and kill someone. They also.have not refunded me. Home Depot keeps saying, "I don't know. ". 

Business response:

Greetings Dawn W*******, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************************** . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Frequently asked questions about The Home Depot

How is The Home Depot rated?

The Home Depot has a 1.1 star rating with 3,592 reviews. 

When is The Home Depot open?

The Home Depot is closed now. It will open at 6:00 a.m. 

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