The Home Depot

Brandon P 

on BBB

4 years ago

Never never never buy any appliance from The Home Depot. Their delivery system is absolutely awful. I waited 2 months for my dishwasher that was suppose to be delivered to the house. And the day it was suppose to get delivered, the driver called me and told me they were 30mins to a hour out to drop the dishwasher off. A hour and half later they called back and changed their story and said they did not have the dishwasher on the truck and could not deliver that day, after waiting 2 months. And then told me it would be another... read more

Jason T 

on BBB

4 years ago

Purchased a new front door from Home Depot. Non-Stop Delivery refuses to deliver from its Denver warehouse to our home location of Lamar, Co. the delivery date originally said August 11. It has been in Denver since August 6. It is now August 20. Two weeks after original delivery date. Home Depot is one of the largest companies in the US and you claim you can't force Non Stop Delivery to deliver our package. This is the problem with large companies. You do not seem to value customer service. Or the time and money you are cost... read more

Jorge Menedez 

on BBB

4 years ago

I purchase a toilet online (https://www.homedepot.com/) 40 days ago and the toilet never arrived to the store. I went to the store (home depot Cutler Ridge #0207) several times and talked to the Manager and he told me he is going to resolve my issue personally and nothing happened. I called several times customer service and they said the same and nothing happened. They never knew about my order status and what happened. I just canceled my order and I'll close my home depot credit card too. It has been my worst customer expe... read more

Michael M 

on BBB

4 years ago

This is what I know: Home Depot contracts Temco Logistics for customer home deliveries. On July 1st, 2021, purchased a dishwasher and a refrigerator from home depot. Home Depot scheduled the delivery for July 20th. On July 19th, I received a call that my delivery was rescheduled for another week due to an "overload" at their distribution center. The agent explained that an overload is not a backorder, but rather a situation where the merchandise is sitting in the warehouse in their Pomona location, but they do not have enoug... read more

Gang L 

on BBB

4 years ago

Ordered an item online promised delivery 2-3 days. After one full week waiting they cancelled my order, now if I buy online it is still available but need to pay a higher price. Homedepot Canada online staff- why? The order number ending with 4497 and credit card info also provided and order was confirmed. Very disappointed. Also when I provided feedback online my comment was deleted. I was simply stating the facts, why you don't allow different opinion when all info provided is true? 

Walter D 

on BBB

4 years ago

I contacted Home Depot by phone and in person over 10 times regarding a Water Pressure Washer I purchased online. The machine worked after a great deal of difficulty, however, the second time I went to use the machine it would not work. I went to my local Home Depot in New Milford, CT to return the machine. I told that because it was past 30 days I was out of luck and could try the manufacture directly. I called their corporate offices and was told that a manager would call me within 72 hours. After waiting a week, I did not... read more

Kathy N 

on BBB

4 years ago

I have a refrigerator on order with Home Depot. I was expecting its delivery between 10 and 2 PM on this 8/13/21. I called Home Depot to report no one had been here by 2pm. They were unable to reach the driver or the delivery company because they contract this out. They said they can "see the order on the truck for delivery" and the company delivers up until 8 PM so I should wait. Therefore I didn't go anywhere the entire day. my food was in coolers. At eight pm no one showed up. Now I have over $300 worth of ruined food. An... read more

William M 

on BBB

4 years ago

Home Depot delivery and Installation service is a joke. Purchased a new dishwasher. Paid for installation and removal of old dishwasher. Delivery was delayed by over a week and when finally delivered, was told that they could not install new dishwasher. Delivery team dropped the dishwasher off in my foyer and disappeared while I attempted to get someone from Home Depot on the phone. When I was able to get someone from Customer Service on the phone, they told me sorry, but you will have to contact an electrician/plumber to do... read more

Lisa W 

on BBB

4 years ago

Home Depot DOES NOT honor the 25 year warranty on the Lifeproof carpet. Had new carpet installed Nov. of 2020 $4880.00. April 2021 lifted my couch to clean, and area where the filler piece is seamed together the fibers are unravelling. Contacted Home Depot they had me send pictures, get carpet professionally cleaned and they sent out a private carpet inspection. Home Depot states that the inspection shows that it"s "site related" which seems to be the go-to phrase which could mean anything, will not give a definite reason fo... read more