The Home Depot

Renee C 

on BBB

4 years ago

This countertops install department is awful. HOME DEPOT - CHASKA MN provides the worst customer service I have ever experienced. It has been over 4 months and no countertops have been installed. I hope the BBB looks into this further-an absolute nightmare of a company. 

Carol J 

on BBB

4 years ago

In 2019 I bought a Keter 7.5x 9 Fusion Shed. I was under the impression that this shed has a 10 year warranty. This year the very top of door snapped off , just cheap plastic no metal in joint to keep the door attached. I contacted Home Depot for new door and they told me to contact Keter . Sent me via email copy of order. I contacted Keter in the beginning of July . They needed more information from me and never contacted me to get the information. Weeks later I called on status , they told me item was discontinued and coul... read more

Kelly B 

on BBB

4 years ago

We are remodeling our bathroom. Since I selected our new items from Home Depot, I attempted to schedule an at-home consult for installation. They texted me, twice, to say they'd call me, but if I wanted to expedite the process, to call "ReBath" (no phone number provided). I looked them up, called, and was told, "we won't install Home Depot products". I had no problem finding a contractor on my own who would. A few days later, the same lady called me from ReBath to ask about my project. She informed me again they will not wor... read more

Jessica M 

on BBB

4 years ago

Home Depot's new return policy is now 48 hours....48 hours!!! "Because of Covid" Meaning you literally have 2 days to know if your lawnmower works properly, your washer or dryer, or in our case a refrigerator.... Bought a fridge had it delivered the Aug. 5th 21 and it has literally not stopped running. All other fridges we've owned run a few minutes and stop once they reach temp. this one NEVER stops. So it has a constant rattling noise...that never stops...at times you'd expect it to be silent in the house...NOPE not even c... read more

Ruth E 

on BBB

4 years ago

So I bought a Bosch Ascenta 24 in. White Front Control Tall Tub Dishwasher from S. N***** (288 Daniel Webster Hwy, N*****, NH 03060) Home Depot last week. Looks good, and it got good reviews. At the time of purchase they clearly stated that delivery and installation were included in the purchase price, and I also paid an extra $25 for them to haul away the old dishwasher. However, when the delivery guy dropped it off and I asked about installation, his response was just "good luck with that." No further information from him ... read more

David M 

on BBB

4 years ago

Prices on the shelf are different than what comes up at register. Register higher by .59 yo over $3. Have to take pictures of shelf of everything I buy and get cashier to over- write. 

Jack R 

on BBB

4 years ago

Instead of a new product, they sold me a filthy, previously returned product. This was their error, which would have been no big deal if they had taken care of it properly; however, their customer service was horrible. I used to like and respect Home Depot, but it appears that they are in steep decline. 

Felipe 

on BBB

4 years ago

Anything that comes in a box is always damaged. Ordered online to pick up in store, damaged. Order on line for delivery never on time. Four hour window day of delivery and ordered a month ago, still can't come on time. I don't know why I bother. Learn how to schedule Home Depot 

RJF 

on BBB

4 years ago

Supposed to have a dryer purchased from Home Depot in King of Prussia, PA on August 3rd. The delivery was scheduled for August 20, 2021, today, between 11 and 3. The delivery was confirmed last week. Dryer never arrived. Called Home Depot 5 separate times beginning at 4:30. Was told they cannot reach the delivery people because their "phones are shut down." The salesperson explained that he could not help me. Called back an hour and a half later. Waited on the phone through 30 rings before someone picked up to tell me that s... read more