The Home Depot

YI S 

on BBB

3 years ago

We bought a GE refrigerator from "The home depot " shrewsbury store , Then ridiculous things happened, 1. This refrigerator was delivered to my home on July/24 ( Saturday) 2. Since it's over noisy, I following the guide to call them and ask for return.( on July. 27 ) ( Tuesday ) ( First week ) 3. Then, they created a case and told me to wait for GE consumer relationship department approve, 4. On July 28, I call GE consumer relationship department for tracking this case, but, they claim they are not responsible for return sin... read more

Charaf N 

on BBB

3 years ago

Please make sure your associate at Wallingford ct home depot get trained, how to pick a quality materials, and how to check there daily pick up I order 24 hours prairie to pick up my, my order Never being picked, When I arrived than they decided to pick up, I went to check my flooring its was on the horrible condition not even the associate they need to learned that we spend our money not getting it for free so we expect better quality. I will say thank lowes for making it happend quick and easy 

Steve W 

on BBB

3 years ago

I purchased a Fridgidaire freezer 5/2020 and purchased the Home Depot extended warranty. We had a technician come out twice to fix the light. The technician did a temporary fix and said to call if the light goes out. In May of 2021 the freezer temp dropped to 40 degrees. We moved all of the food into our 23 year old Kenmore freezer. The technician came out and said the door needed to be replaced and he would order a replacement door. After several calls to the warranty folks we were told it would take 10-13 weeks to get a do... read more

John M 

on BBB

3 years ago

The Home Depot in Seekonk, Massachusetts offers an unacceptable experience to its customers. I waited in line to have a key made. The gentleman waiting in front of me asked how many keys I was making, he then told me to go in front of him since I was only have one key made. When I did, an older female employee shouted from 30 feet away..."Hey, he was next!" Then, a male employee began to make my key. He didn't look like he knew what he was doing, the key machine made a noise and then the screen displayed "out of order". The ... read more

Deb M 

on BBB

3 years ago

Home Depot Mattoon Illinois. Home Depot? Good prices? Yes, but not enough to redeem this company from poor business practices. When placing an online order, the total of purchase and store purchased from is known. Yet, the total debited from one's account may be different from that which one agreed to pay when submitting that order online. I was not aware of any fluctuating state tax percentage's in the great state of Illinois so I contacted their customer service. I was graciously given a one time only return of the differe... read more

Gary B 

on BBB

3 years ago

Terrible place to purchase appliances We purchased GE Hotpoint washer on July 30th 2021 It was delivered on August 22 nd 2021 Was only able to do one wash Called Home Depot said we only had a 48 hour turn around to report any malfunction Which the sales person failed to tell us. We called GE been talking to so many different representatives We even bought extended warranty thru Allstate they are telling us to go thru manufacture. In the mean time am spending money still having to go to Laundramate and brand new washer in gar... read more

Shea O 

on BBB

3 years ago

I ordered a few times online I will never buy online again placed my order I got a delivery date didn't receive it I called in avery week i got a different answer after 4 months my order was canceled?? Is this legal?? atlas pay me for my time I wasted? 

John E 

on BBB

3 years ago

Just brutal customer service. I ordered $1200 of windows in Mid July 2021. 6 weeks later I call to see where the windows are. I'm told a PO was never generated between Home Depot and the window supplier. The Customer Service 'dude' tells me it's my fault for not phoning in sooner. Why would I have, I was told it was a 6 week wait. It's now 6 weeks, and Home Depot took my money, but no windows. After the 2nd customer service call into Home Depot I was able to get some action.... and they have elevated the issue, that shouldn'... read more

Dan Johnson 

on BBB

3 years ago

DANGER DANGER !! Do not buy Home Depot gift cards !! My son bought me one for my Birthday and when I was going to use it in the store it did not Work. The lady watched as I took off the security sticker on the back so she could scan it and couple of numbers came off. She told me they had this problem and there is nothing they can do. You have to get the person who gave you the gift card and try to take it back where you bought it. I demeaned to talk to the Supervisor she said there is nothing they can do. I even called corpr... read more