The Home Depot

Jazz W 

on BBB

3 years ago

Unacceptable customer service! I ordered a appliance range July 24,2021 and it was delivered on August 20th damaged. I canceled the order and ordered a new one. I called Home Depot customer service (9/1/2021;11:12amEST)to get a update on my refund and I spoke with an extremely rude representative name Miranda who HUNG the phone on me because I asked if everything could be done over the phone. I thought it would be easy to do everything online and safe due to COVID-19. I was Wrong! I Will Not Be Recommending Home Depot to Any... read more

Eddie 

on BBB

3 years ago

I ordered in person (paid full amount) a dishwasher that was in stock. I had my truck with me, and they didn't allow me to bring it right away, instead, they charged me 60 dollars for a delivery that is less than 10 blocks. Besides that, I have to wait more than two weeks for the delivery despite the machine being in stock at a store just a few blocks from my house. To make things even more horrendous, they charged me 160 for installation and made me bought a hose despite mine being in good condition. And I have to wait for ... read more

Alan K 

on BBB

3 years ago

HOME DEPOT'S BIG SCAM Over 3 months ago, I had carpet installed by Home Depot and after they left, I was missing many expensive Waterford crystal items, china from England, irreplaceable antique china from Japan, prescription pain medication, and they also broke a piece of furniture and dropped glue all over my home. Home Depot lied and told me that their claims department will investigate and resolve my claim. After speaking to 8 people, I was finally told by a "resolution expediter" that Home Depot claims department doesn"... read more

John 

on BBB

3 years ago

Worst delivery experience ever. Rude and surly delivery company. Failed to keep appointments. 

K. N. 

on BBB

3 years ago

I had cabinets installed. They are 1/2 inch too long, and protrude from the wall. The veneer has bubbles in it. The "trash bins" were not ordered correctly, and after three iterations it is still not right. 

Gerda E 

on BBB

3 years ago

I'm unable to post reviews at homedepot.com. Has anyone else had this problem? I type the review and press submit and it says that there has been some problem. 

Tierra G 

on BBB

3 years ago

Today at 9:49-51am I made a purchase at the Home Depot at 700 westlake shopping center Daly City, Ca 94015. As I checked out A woman approached me and ask was an Item I scanned mine. I responded and told her yes she can check the monitor if she wants. She then said because customers leave items sometimes. Although she tried to play as if she was being helpful, but then she stood there as I typed my card in to pay. Her name is J******* or J******. As I bagged my things Andre a young male walked and stood behind me. They Were ... read more

Lisa H 

on BBB

3 years ago

Customer satisfaction is not only at the bottom of their priority list, it is not even on their radar! I called and spoke to a D***** about a return/refund for a brand-new unused microwave. She proceeds to tell me that I had 48 hours after the purchase date. The purchase date was in February, 2021 but it didn't arrive until May, 2021! How could I know that I needed it returned and I hadn't even received it? Then she states that even if it was May, it's still not within 48 hours. I tried to explain my situation on how the ins... read more

Eric R 

on BBB

3 years ago

I purchased an oven and received it on Aug 21, 2021. I used my new oven on 8/29/2021. The stove would not boil a pot of water after it had been on for over 20 minutes. It took over a half hour to make burgers. Home Depot say they cannot do anything about it and the manufacturer has to do a repair and they will not return it. Home Depot says you only have 48 hours to report a defective item. This was not shown on the receipt or told to us by the person on the phone who we ordered it through, or the delivery people. This is ab... read more