The Home Depot

Alyssa S 

on BBB

3 years ago

Think, and then think again before deciding to trust Home Depot with your kitchen remodel. They drew me in with their advertisement of a "quick" remodel in as little as a "few days" and promises of being able to use your kitchen during installation. They warned me of the issues I may experience with outside contractors and convinced me I didn't have to worry about that with them...unfortunately, everything they warned me about was what I experienced and more with them. There was issue upon issue with my kitchen remodel inclu... read more

Marc B 

on BBB

3 years ago

No communication. Blame each other instead of admitting fault. I asked multiple times to make a note about my condo being a walk up and to make necessary note, not done and now I'll be left without the 1600$ fridge I need 

Twila L 

on BBB

3 years ago

Delay in install of washer and dryer since 8/7 Very unsatisfactory service- washer and dryer delivered 9/3 after rescheduling from 8/31 Now they still have not installed the items- claim that they did not have hoses, etc. Now they want to delay me again till 10/5 which is unacceptable. T**** ******* Order# *********** 

John V 

on BBB

3 years ago

Bought an extended warranty on my refrigerator and they will not send anyone to fix it! warrantor people are all liars! 

Chris T 

on BBB

3 years ago

Extraordinarily poor customer service from the appliance department at the Salem, MA location. We ordered a washer and dryer on July 3. The washer was available immediately and the dryer was on backorder. We scheduled a delivery for the washer the following Saturday. When the delivery crew got there they told me valve on the water source was too rusted for them to remove the old washer and install the new one and that I needed to call a plumber to have the valve replaced. We only bought our house in May and I have vision iss... read more

Kristen S 

on BBB

3 years ago

Very unhappy customer. We bought a new washer and dryer from homedepot. We were told that installation was a part of our purchase. Last Saturday when they were delivered, the gentleman that was there said he didn't have the right hose to hook up the dryer. He told us someone would contact us later to set up another installation appointment. No one ever called. We called home depot today and my husband was transferred 4 times, just to finally be told that once the appliance is sold Homedepot has nothing to do with delivery an... read more

BROOKE W 

on BBB

3 years ago

They are the WORST! Do not use them for any type of flooring. Their contractor abandoned me mid-project, leaving my entire condo with concrete floors, and told me I was on my own to fix the mess. I was able to return the flooring to Home Depot, but they charged me a 10% restocking fee. It wasn't my fault their contractor was incompetent. I would have used the flooring if it had been installed, of course. I should not be charged for their contractor's negligence and ineptitude. 

Dominick N 

on BBB

3 years ago

Extremely unhappy with Home Depot. Ordered a toilet from them online for store pickup. In the store the box of the toilet was smashed on one end and taped. When undoing the tape one end of the box had staples in it but the box was already opened hence the tape. The toilet had large chips in it and purple pvc primer in the bowl. Also just received my order from them in the mail of a bathroom faucet. One end of the box was opened. I took the faucet out to inspect it and it looks to be used and returned. There is water in the s... read more

Philip S 

on BBB

3 years ago

Home Depot has stunningly bad customer service. I ordered an item on August 5, 2021. I was told that it shipped the next day but would take up to a month to be delivered in New York. The tracking information was never updated, but Home Depot insisted in multiple conversations, which they later denied happened, that I could rely upon the item arriving within a month. It did not arrive. So, I had to place the order again and wait another month. No explanation. No apologies.