The Home Depot

MS. J 

on BBB

3 years ago

HOME DEPOT HIRES SUBSTANDARD CONTRACTORS TO INSTALL THEIR APPLIANCES, AND TAKES ZERO RESPONSIBILITY FOR THEIR WORKMANSHIP, OR LACK THEREOF!!!!!!! Do not pay Home Depot for appliance installation! I paid a $139 installation fee to have my Bosch dishwasher installed by Home Depot. The contractors came to my home and removed by old dishwasher and simply placed my new dishwasher in the cabinet opening, no bolts, no screws to secure and anchor it - nothing! And for this I paid $139!!!! When I attempted to open the dishwasher door... read more

John H 

on BBB

3 years ago

Really was not that bad when I ordered , Was not the best by far But Ok 

Julie A. Fleming 

on BBB

3 years ago

In October 2020, I contracted with Home Depot for a kitchen cabinet refacing, "guaranteed' to be completed by Thanksgiving. Installation actually started at the end of January, with no warning that the installation would not be completed by Thanksgiving as guaranteed (or, for that matter, before Christmas). Several doors and drawers were incorrectly sized, and the counter had a gap of 1/4-1" between the backsplash and the tile on the wall. I complained and was told the errors would be corrected. After I placed repeated phone... read more

Rita B 

on BBB

3 years ago

My husband and I moved to Florida and ordered a washer and dryer on 8/31/21- Both were delivered 9/18/2021. The washer was fine, but the dryer was all dented. We did refuse the item and have been trying ever since to get a dryer that was not damaged. We have been given the royal run around after speak with the store mananger Sergundo M******* and Blake C*****. In the meantime my pile of wash is expanding. The dryer and washer were paid with Home Depot gift cards used by cashing in our Amex Points, This is causing a dispute-... read more

Garcia 

on BBB

3 years ago

I asked if I could use a 10% coupon and have 12 months interest free by using their card and I was told twice that yes I can use the coupon and get the 12 months interest free my credit card bill came no interest free I was told after the fact that I could not return the fridge that I have to pay the 10% in order to get the 12 months interest free do not buy from Home Depot. They tell you one thing in your face and when you confront them all they say is I'm sorry 

Christyna R 

on BBB

3 years ago

I truly hate to leave a review in this manner but it's my job to be open and honest.. Came to Home Depot last week to get some paint. I found a beautiful dark brown color I was interested in getting. I brought the paint card up to M*** and asked if he can get it for me. He was very rude and standoffish. Hardly said a word to me and went to grab the paint. I said thank you, he ignored me. I took the paint and left l. That was that. I get home, go to use the paint and it's an ugly pink, not brown. I was supper bummed ab... read more

Catatonus R 

on BBB

3 years ago

If I could give zero stars I would. Home Depot has become a joke. Their inventory is scattered, sales associates and middle managers are often rude and demonstrate a "could care less" attitude, and most out-sourced service providers such as installers, service vendors, etc. are unvetted and inept. I cringe every time I need to visit their stores for supplies. I wonder what will replace the store spaces when they ultimately fail. Guess all the unqualified staff will need to try to find employment elsewhere (good luck with tha... read more

Beth R 

on BBB

3 years ago

We had a washer delivered to our home on Monday, September 13, 2021. For one, the delivery drivers were rude and the main point of contact was on her phone almost the entire time. They brought the washer into the basement and were going to leave it there for us to install. I told them we paid to have the washer installed and they did. There was an issue with connecting the hot water and I was told they weren't going to be able to connect the washer. The lead installer said we just need to go to a hardware store and buy a pie... read more

Eileen S 

on BBB

3 years ago

They delivered the wrong item to my home. They refuse to bring me the correct one and I agreed to have them pick up this wrong one. Now, a week later they are refusing to refund me so I have no item and I'm out a hundred dollars. Their customer service hangs up on me, even the main number.