The Home Depot

Jaclyn S 

on BBB

3 years ago

I had put in a order to have someone come out and measure my sliding patio door to get a new one but in. Well I waited for two weeks to finally get a call and he came out. I asked when the measurements would be in the store and he said give me a couple days.... Well it took two more weeks, I had to call main headquarters to put in a claim to see what happen to the measurements. Got a call three days later and said they were in the store now. I wanted to know how much it would cost to install my door. He told me it would be 1... read more

Traci C 

on BBB

3 years ago

Like others I ordered a product from Home Depot who contracted with FastMile Logistics to deliver the item. One Sept. 13, 2021, I was contacted by FastMile to set up a delivery for my item. I chose Sept. 29, 2021 because that was the best time for me. I was told by FastMile that they would call me the day before to confirm my 4 hour delivery window. I did not receive a call the day before so I called them the morning of Sept. 29, I was told the delivery window was between 12 pm and 4pm and that I would receive a call when th... read more

NS 

on BBB

3 years ago

Lifetime Warranty but through the manufacture after 90 days. Great business model. I was a retail GM for a Fortune 500 auto parts supplier for 19 years, I am very familiar with customer service and Home Depot is lacking. For many years I have spent a lot of money with various home improvements and upgrades, however today I want to talk about a garden hose. I was replacing them seems like ever year or 2 max, so in 2017 I bought a 75ft heavy duty industrial "lifetime warranty" hose. Well it's now split and I did what the hose ... read more

Arlene B. 

on BBB

3 years ago

Placed $ 2400 order in early June. Still waiting for delivery/installation. Received 1 install after raising cane. patio door arrived with screen door damaged. Even with expiditing the replacement, IÂ’m getting door installed oct 8 and still need to wait for screen then install. turns out this will be almost 5 months before order is complete. No such thing as “rush” order. Will never use them again. 

Arcticwf 

on BBB

3 years ago

Every single time I go here to pick up an online order, they can't find any of the items. First, the order hasn't been pulled - so I'll have to wait. Then they find the newest, slowest employee to get the order ready... I'll wait for an hour before they tell me they can't find any of the items and that they'll just cancel the order. "Oh we can just cancel the order and the money will go back onto your card." This happens EVERY SINGLE TIME I come to this Home Depot (****** EVERY SINGLE TIME! 

Issa 

on BBB

3 years ago

I am amazed how bad the service is at Home Depot! Went there for 4 simple items and I only ended up with one and not exactly what I want. Things like #8 2-1/2 in scroews they don't have among other simple things like this. I guess they forgot that there is always other stores like Lows and ACE etc. I don't think they deserve the one star I gave them. 

Jennifer L 

on BBB

3 years ago

giving this place 1 star is being generous. we purchased a washer and dryer from them and the whole experience is a joke. first i had to wait 3 weeks for delivery. then on the day of delivery they sent a text telling me when it would arrive. i noticed in the text that they had the wrong house number so i called to get it fixed so they would deliver to right address and was told because of there mistake that my product couldn't be delivered. so i went to store to get a refund and was told that i couldn't get my money back for... read more

Percival B 

on BBB

3 years ago

Purchased an Exide 12 Volt battery for my vehicle on 10/27/2019 the battery died on 09/27/2021.The label on the battery says 3year free replacement. took it back to Home Depot store 258 they said it is not a store warranty it is from the manufacturer's, I called up the manufacturer they say they do not warranty what Home Depot sells. This seems to be a ploy from these two businesses to frustrate end users of this product and hope the customers give. I would advise the customers to avoid purchasing this brand of battery from ... read more

Chris R. 

on BBB

3 years ago

Extremely disappointed with Home Depot. I have placed a special order for a door installation- and have yet to get my door still after 12 weeks. I have been trying to get this door since June. It's October 1st and they are advising it maybe another 4-6 weeks. They refuse to cancel my order after already paying for it. The store does not care about their customers, are rude and don't want to be bothered. This is ridiculous and not fair to me.