The Home Depot

George C 

on BBB

3 years ago

I bought one of their kitchen faucets 2 weeks ago for installation at a customer's house. The faucet is 100% plastic and it looks like it was 3D printed. Immediately after installation it started leaking from the hub (probably 100% plastic cartridge). I exchanged it at the store and the 2nd one started leaking 2 days later.Now when I am looking at order, it says (unbranded -no brand,no manufacturer listed).How can one of the biggest retailer in USA sell stuff like that???? I called customer service -corporate, but they don't... read more

Matthew T 

on BBB

3 years ago

Poor customer service. Refused to honor the price that was marked on their own shelf! Contacted corporate customer service and they basically said "oh well, too bad." 

Karen Z 

on BBB

3 years ago

I wanted to converted my bathtub into a walk in bathtub. I called the Home Depot (Sikeston, MO) and they gave me an estimate of a minimum of $10 - $12K. I was outraged! I am a senior citizen, and on a fixed income. I checked with my granddaughter. There are converter kits that would work with my tub, and the kit cost $450.00 and my grandson was able to do the work. 

Grace G 

on BBB

3 years ago

I purchased Hampton bay satin white cabinets from Home Depot on September 20th, we were told that our order would arrive at the store on September 27th. We got an email on the 27th saying they arrived so we went to pick them up. There was only 4 out of 17 cabinets there, so we asked the employees at the store where the rest of the cabinets were, they were very friendly and helpful and gave us the number for the online order (HomeDepot.com) as well as a 10% discount on 4 cabinets. We called and they told us that the cabinets ... read more

Stephen C 

on BBB

3 years ago

A table we ordered was broken on delivery. This store said they would send a truck to return it. The truck never came and they never called. We called them and were told to return the item ourselves despite the packaging being so broken on delivery that it had to be returned in pieces out of the box. They could not give us a replacement table nor did they even have any comparable items in stock. They refused to give a refund, only store credit, despite not having what we needed. Twice we were told a manager would give us a c... read more

S. L. 

on BBB

3 years ago

I have had a Home Depot credit card for years. Earlier this year I added a niece ****** 2800 miles away so she could make a purchase. That was in May 2021. It is Oct 2021 and today I got in MY mail a xredit card offer for niece (doesnt live anywhere near me) from a credit card company (Capital One) NOT affiliated with Home Depots CitiBank. Is H D sharing our info??? Im angry. 

M. Williams 

on BBB

3 years ago

I am a customer of Home Depot. I am having my house remodeled and all my materials and appliances are being purchased from Home Depot. I purchased carpet for 2 rooms and I need to purchase for 2 more rooms as well as other material. The carpet I purchased was Gemini II Stonington Beige. The carpet was delivered was not the correct color (September 15, 2021). I didn't realize it until the scraps were brought out. I called the store (Home Depot 1490 Capital Cir NW-Tallahassee FL) to speak with the manager of the carpet departm... read more

Ameka H 

on BBB

3 years ago

I purchased a GE washer and dryer from the store in 2020 of April. My dryer is no longer working so I called the warranty department, Sears because I purchased a three year plan. Thank God, that I did because here we are in September 2021. I would be purchasing anew dryer. So I reached out to the warranty department and was told that parts were needed for the dryer, ok fast forward and my dryer is still not fixed three weeks later, I don't even think they know what they are doing. the first appointment was made and he came a... read more

Chelsea L 

on BBB

3 years ago

If there's zero I will put zero for sure! I ordered a new fridge from Home Depot in Aug 2021, got it delivered and it was damaged! I called them back for replacement, the delivery completed came back and said they had to remove my door to get the fridge in. I told them, the first guys came with the damaged fridge DID NOT HAD TO REMOVE MY DOOR! The fridge fits perfectly fine through my front door! They said if I don't let them remove the door then I don't get my fridge, so they left! I called the delivery company back asked ... read more