The Home Depot

Michelle C 

on BBB

3 years ago

I purchased 4 cabinets on line the store canceled 2 Friday night and I canceled the other 2 Saturday morning and as of now I didn't receive any refund. The total value of the purchase was $1,112.15. I think this is total acceptable and unfair to the regular citizens by this multiple million dollar company Michelle C***** 

Amy 

on BBB

3 years ago

I have been a loyal Home Depot customer for many years but if I could give less than 1 star I would. I waited 6 months to order a refrigerator because they have been on back order due to supply chain issues. I finally ordered one and waited a month to have it delivered. After taking a day off work for the delivery, removing all of the items from my refrigerator, and removing shelving from my kitchen, it was delivered damaged. Home Depot associate told me that they would have the manufacturer send a replacement but the manufa... read more

Thomas W 

on BBB

3 years ago

I won't be making another large purchase from Home Depot. I decided to purchase 4 appliances from Home Depot and made the order online. The payment was posted to my card and the order confirmed. Then 72 hours later the order was randomly cancelled with no explanation at all. I spoke with a customer care agent who told me "the payment could not be processed." I told the agent this was a straight up lie because money had been taken from my card 72 hour ago and showed on my credit card transactions through internet banking. The... read more

Jonathan E 

on BBB

3 years ago

The website for their credit cards never works. Especially when it's time to pay a bill. For some reason it always requests a password change or some other road block is in the way. The fees are completely impossible to understand. When they charge late fees or not is completely arbitrary. It feels like another predatory lender. Wisho hadn't opened this CC at all. Not worth it one bit. 

Stacey C 

on BBB

3 years ago

Extremely dissatisfied! I bought cabinets for my home and had them shipped to me. You'd think they would want to make it right when 4 out of 12 cabinets were received damaged. One cabinet I was able to take into a local store and exchange. Another came in damaged so tried to do the same and now am left in limbo. Was not allowed to exchange the cabinet which should've been simple since there were some in stock but nope I got yelled at instead. Get back home after being told it was refunded to my paypal acct. only to find out ... read more

Kathy D 

on BBB

3 years ago

There should be a zero category..I began my saga on June 10 picked a storm door a man came out in 2-3 days and measured my door without telling me who he was. He stood on my step and just started to measure. I waited as I was instructed for an email or call never got one. Went to the store in person picked door still in June. First date given was End of July which came and went. Next date August 11 no door. Next delivery date august 24 no door went on 11th and 24th to store to complain and they threw another date at me Septe... read more

CW 

on BBB

3 years ago

Poor internet experience while ordering & website design for ease of ordering, especially large orders. Poor packaging at Home Depot warehouse, absolutely NO care, thought or concern given whatsoever putting items together. Some orders had zero paper or plastic packaging, many items damaged, broken or leaking! They put heavy metal items & light bulbs in the same box? Welp! My light bulbs were smashed...just genius... No care or concern with FED EX delivery either, most of my boxes were banged up/ heavily damaged. They left $... read more

gurdeep k. 

on BBB

3 years ago

Such a Giant corporate and such a poor service!!! I placed online order for a dish washer on sept. 14th. The order was placed successfully and I also received confirmation with online order # and delivery date. Once you receive confirmation for your order you simply wait for the delivery, specially when the business is as big and reputed as Home depot. The delivery date was today 10/07 and waited for the delivery to arrive and past 6 pm I picked up the phone to check status on delivery and Lo & behold! the customer service r... read more

Kallen 

on BBB

3 years ago

Ordered cabinets for my 80+ year old parents kitchen renovation at Home Depot on Truse. Delivered at the end of the driveway, my parents would not sign as the cabinets were nearly in the street, called, complained, they sent out two workers to move under carport. Then there were missing cabinets X 5. Home Depot took two days to find these and then refused to deliver, construction workers were scheduled. I went in my husbands truck to pick these up, one damaged and reordered. Once I got these to their house, all 4 had water d... read more