The Home Depot

Sherri B 

on BBB

3 years ago

This store is definitely a DIY only store. Go in buy your materials and DIY. They have a subcontractor that installs flooring and carpeting, and they do not do a professional job at all. They only have one installer that knows what he is doing. It took 4 months (at least 5 or 6 scheduled appointments) to have our flooring installed, and it still is not right. They owe us a refund on material that was returned to them and we still have not received it. We met with an employee one month after the job was completed and requeste... read more

Alicia M 

on BBB

3 years ago

Does not uphold price match guarantee. We ordered our product online and picked it up in the store the next day. After getting it home we found it online through Amazon $200 less expensive, but they would not uphold price match guarantee because it was a "seller" through Amazon and not Amazon itself. They told us if we found it directly on a sellers website they would honor it. After searching to find it directly on a sellers website, they said they don't consider them a competitor and will not match the advertised price. Wh... read more

Maria J. 

on BBB

3 years ago

On August 3, 2021, I signed an agreement with Home Depot to replace 14 doors and 3 cabinet ends of my kitchen cabinets, I was precise in telling the person who came to take the measurements to make the new ones exactly the same as the ones I had at that moment. They offered to install them in 8 to 10 weeks but they didn't and they did not inform me of the delay, from then on I have sent them emails to request updates, finally they gave me a date for the end of November, but they sent the wrong cabinet ends, a door faulty and... read more

Brian C 

on BBB

3 years ago

Learning the hard way to NEVER do home delivery fro Home Depot. They subcontract delivery but dont seem to take responsibility for actually getting your order to your house. Ordered a vacuum that did not arrive on the expected Thursday, sat on hold on Saturday and was told that the shipping company is closed on the weekends and I need to pursue this next week. Also the tracking information was messed up. None of this is remotely professional for a company of this size. 

Steve K 

on BBB

3 years ago

2 weeks ago we ordered on line a shower pan for new shower stall and 10 large tiles. we had another part of the order delivered to the store and we picked it up. we live about 45 min. away from Home Depot store. we checked regularly on the order for pan and tile. we were told a few times that it will be delivered as soon as it arrives to the house. we waited new were told it would be in early so we were up at 5 am. no show. then told it was on the truck out for delivery. last words were WE DONT DELIVER IN YOUR AREA.WTF.We we... read more

Kimber M. 

on BBB

3 years ago

When my fianc and I ordered and PAID thousands of dollars for a new front door on October 7th, we were told it would take about 6 to 10 weeks to get. Its now been 6 months and we still have no front door. The ******** location that we purchased from made no attempt to contact us with updates throughout this time and the only communication weve had was when we called them. Finally, after months of chasing after them, we had an installation scheduled for today, April 1 (2.5 months past the promised service date on our contract... read more

Daniel P. 

on BBB

3 years ago

I was assured the grill I purchased today April 1 ****************************** the back area , however after I purchased it and payed a guy to use his truck to pick up and deliver it i saw upon removing the plastic it was wrapped in that it was missing the ignitor button , dented in the corner and the condiment holder was damaged, the temperature gage was full of moisture and there was rust spots already inside the grill ! I immediately called the store in ********* **, spoke with ***************** and explained all the is... read more

Kay W 

on BBB

3 years ago

This is the Home Depot in ******* ********. They should not be allowed to deliver. Their entire return policy consists of the customer inspecting what has arrived and rejecting delivery if theres a problem. The delivery came, it was dropped off and the people drove off without getting my signature or inspection. Instead they signed for me for proof of receipt. This cannot be legal. 

stephen k 

on BBB

3 years ago

HD has delivery issues...it has not control over its subcontractors, no integrated systems, no real time updates, heaven forbid you have to make any kind of change.....late deliveries, damaged deliveries, poor communication, they do not have a handle on online purchases requiring delivery, installation etc.....so disappointing for a company this size...terrible retailer...they lost my grill being delivered...i was hold for 20 minutes...had to go into a store...encountered an unhelpful manager to eager to cancel my order....s... read more