The Home Depot

Adele U 

on BBB

3 years ago

Called *********** after receiving a letter from them saying they will decrease our credit limit if we dont use our card. With the Pandemic and my husband health we dont try and go out and if we dont buy something by June they will drop our credit limit which affects our credit. Crazy they check your check to give you a card and drop your credit. If you dont. We are in our 70s and try and protect our rating and a company can ruin it by not charging items we dont need. 

Joann C. 

on BBB

3 years ago

Purchased GE washer and dryer on 3/27/22on 4/4/22 washer and dryer delivered dryer damaged sent back in mean time my old washer and dryer were disconnected 2nd delivery date 4/11/22 vender sent two washers instead of one washer one dryer . Third date is set for 4/15/22. In mean time I have no working washer and dryer already spoke to HomeDepot manager she took off $150 from my $1782.00 purchase but I still have no washer or dryer . This does not help 

Nadiya A 

on BBB

3 years ago

I live next to a Home Depot in queens, ********. The workers that work late into the night play obnoxiously loud music on and off until 4 am some nights. I have reported them to 311 multiple times and the police department has taken action to stop the music. How can Home Depot allow their employees to disrupt a residential area where there are professionals who are sleeping and need to get to work as well as children who need to sleep. They have no respect for the neighborhood they set their business ** in and it's disgustin... read more

Donald G 

on BBB

3 years ago

Everytime I either get on The Home Depots website or visit a ***** ******** location I regret it. Let me just start by saying their prices are ridiculous. The website is slightly above barely functional. I can never figure out how to just add something to my cart. So that forces me to *********** and one is forced to realize the nightmare is only just beginning. How does a national company have **** a horrible website, horrible service in store and insanely high prices especially compared to the other big box store, and stay... read more

Tanisha D 

on BBB

3 years ago

Kitchen remodel service. This is the biggest scam Home Depot is not the one doing the work. They hired a third party which was a guy with no experience and had no idea what he was doing. I paid over $14,000 and my kitchen looked like I had did the work myself I was told the whole remodel would take 1 week and it has now been 8 months. There has been multiple people out trying to repair the work the first guy did. I had to remove everything out of my kitchen for weeks at a time then clean the whole kitchen again before puttin... read more

Shirley R 

on BBB

3 years ago

I went to my local Home Depot around 9am to purchase some items I was in need of. When I was done I proceeded to the self check out. I waited in line until a register was open. There were two girls directing people to self check registers. I used the scanner to scan the items in my cart. I paid using my Home Depot card, took my receipt, threw it in my purse, was almost to the door and a third associate, the other two were now gone appears and demands I produce my receipt. I asked her why and she said she had to make sure I h... read more

Hitoshi A. 

on BBB

3 years ago

This was kitchen make over project and I purchased this service form Home Depot. I paid the fee of $19,451.95 in 11/2021. They came to my house to do the job on 3/4/2022, which was supposed to be one full day job. However they didn't finish the job and I emailed the complaint with pictures to a regional installation manager of Home Depot. She once responded to me just saying that she would update. More than one month has passed then, and despite my numerous emails to her, she never replied. I am trying to sell my house. Actu... read more

Donna T 

on BBB

3 years ago

I ordered 15 cabinets from home depot online. One of the cabinets was a 36 inch drawer cabinet. It cost ******. I never received it. I called home depot to complain about not receiving it. The lady argued with me telling me that I received it. She refused to investigate. That lasted days. I then called my home depot credit services. They transferred me to someone in home depot again. No solution. I then went into home depot hoping to resolve the situation, to no avail. I called home depot credit services again to open a disp... read more

Hitoshi A 

on BBB

3 years ago

This was kitchen make over project and I purchased this service form Home Depot. I paid the fee of $19,451.95 in 11/2021. They came to my house to do the job on 3/4/2022, which was supposed to be one full day job. However they didn't finish the job and I emailed the complaint with pictures to a regional installation manager of Home Depot. She once responded to me just saying that she would update. More than one month has passed then, and despite my numerous emails to her, she never replied. I am trying to sell my house. Actu... read more