This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This is possibly the worst retail experience we have ever had. After 17 attempts to get in Touch with customer ********************** because they only delivered half of our outdoor set they have decided that they are unable to locate it and are actually coming to pick up the chairs which we have already spent three hours putting together. I would never ever ever buy anything again from Home Depot and advise you to do the same
Business response:
Greetings ****************: <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;"><br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">sorry to hear about your experience. We... read more
Home Depot is selling Damaged discontinue Product on line I Purchased a bathroom Vanity at Home Depot Home Decorator They Delivered a damaged Vanity to me they said the drawer could be replace in 8 months now the say is discontinued They are Lying to sell damaged garbage on line now my $5000 Renovation looks like s*** thanks to The Home Depot Scammer Gang of bandits DONT BUY ON HOME DEPOT ON LINE IT IS ALL A SCAM
Worst customer care ever. They do not care about contractors and consumers. Charge you for something they claimed was delivered and after spending hours on the phone they finally said it was not delivered and damaged.
Business response:
Greetings Mr. ****************************** you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you. Thank you for being a valued Home Depot Customer
Ordered an item online, only partial shipment arrived. 2nd pallet was lost and Home Depot failed to coordinate with the shipping company to resolve the issue. I then spent the next 4 months trying to return the item but Home Depot kept ghosting me like a Tinder date and would never arrange a time to pick up the item. Home Depot also failed to work with the creditor to notify and verify with them that I was returning the item so the creditor was trying to s**** me over and wanted me to make payments on the item as well. It wa... read more
Business response:
Greetings ************: <br style="box-sizing: border-box;"><br style="box-sizing: border-box;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box;">sorry to hear about your experience. We would like an opportunity to review your concerns and discuss<br style="box-sizing: border-box;">this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you. <br style="box-sizi... read more
Horrible Service! Getting from bad to worst! We order a fridge, received a call from the delivery company. They suppose to remove to old fridge, keep it in the kitchen, bring a new one and connect it. A guy came, looked at his paper, said I am no going to remove the old fridge and walk away!!!!! Another guy brought a new fridge close to door, talked to the first one, and they both LEFT !!!!! with the fridge. I have never seen such degraded services from Home Depot. You need to straight it out or you will be out of business. ... read more
Business response:
<p>Greetings *********************************: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our ************* team would be happy to assist you.</p><p> Thank you for being a valued Home Depot Customer</p>
I have shopped Home Depot stores all over North America in person and online.This Home Depot in ******** ********** Located on ******** road is absolutely the worst Home Depot in North America.I moved from ***** to ******** about 3 years ago and time after time I place orders on line to be picked up in store and half the time they call and say my order is in then I drive 30 miles round trip to their store and they can not find my order.This happened just last week when I ordered base board trim which was a custom order.The p... read more
Business response:
Greetings ********************: <br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;"><br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very<br style="box-sizing: border-box; color: rgb(255, 255, 255); font-family: proxima-nova, sans-serif; font-size: 14px;">sorry to hear about your experience... read more
Home Depot changed their return policy and of course no notification is given to the consumers. They would always issue a store credit if you lost your receipt, now they won't. I've actually lost some of those store credits, so they actually have gotten their merchandise back and my money and I am sure that has happened to others as well, so they made money on those store credits.I just waited in a long returns line in heat to be told they changed their policy February 7th, 2022. They would do nothing for me because the card... read more
I was at a Home Depot in ****** on ************ and Jupiter. There was absolutely zero Customer Assistance or courtesy. I still in one line why this little lady try to help me and she couldn't, so she sent me to a different line and no help there either. It was about 30 minutes to check out with two little two and a half ft pieces of wood. They were in the scrap pile and they could not figure out how to sell them. They tried to charge me full price for a 15 ft piece, manager came over and after about 10 minutes he gave me 75... read more
Delivery and installation service awful. 3/23/2022 - Range and dishwasher scheduled for installation and delivery. Sub-contractors couldn't install due to the lines needing modification.3/29/2022-Home Depot plumber modifies lines.4/8/2022-Sub-contractors arrive to install appliances. However, they say they can't park on my street, because their truck was too large and they were prohibited from blocking driveways and a smaller truck needed to come. These were the same sub-contractors who came on 3/23/2022 and were aware of th... read more
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com