The Home Depot

Carl S 

on BBB

3 years ago

I ordered a furniture set online with a delivery date of April 22nd. Order was placed April 2nd ok a long time but whatever. Now the delivery date is April 28th because its still in transit even tho its been sitting in my city since the 12th. They wont cancel order nor refund my money so Im stuck waiting a month for 3 pieces of furniture. Thanks Home Depot for absolutely nothing but sitting on a floor waiting until who knows when for it to arrive. 

CJ 

on BBB

3 years ago

HORRIBLE CUSTOMER **********************! Right when I get there, I asked a man where I can find blinds and he directed me to that department. When I got to that department and after finding the ones I was looking for but I needed shorter ones, I saw an Asian lady with glasses about 5'1"-5'2" standing at a desk and I asked her if they had shorter ones? She replied no but we can cut them. I grabbed the 2 sets of blinds I wanted and went back to her and asked her where can I go to get these cut? She and another Asian lady tell... read more

Paul G 

on BBB

3 years ago

The Home Depot ******************* is the biggest joke Ever. I have been getting the run around from them for over 17 days.They said none was home to receive the delivery, I was home all day! called so called customer care and talked to ***** who pushed me off to another store ( not the store I ordered from) Who ended up getting my order out.The lumber was not what I would say was the prime lumber that I ordered.To make a long story short, I presented ***** a list of questions I had about my order and he told me that someone... read more

Denise N 

on BBB

3 years ago

I have always done business with home depot I have a charge card with them. I purchased some French doors and the door that was to swing outward was left hand standing on my deck looking in. Well the company ***** and sons are the company that builds them and ship to home depot. At first I tried calling to talk to manager and was put on hold numerous times and hung up on. So I went to the store talk to the manager about the problem. The problem is the door out swing right standing on my deck. The person that ordered this hap... read more

Virginia R. 

on BBB

3 years ago

Home Depot of *************************************** Hello please have someone contact me regarding poor customer ********************** at store *************************************************************************************** #**** cashier ****. This was the worst customer ********************** that I have ever received from a cashier (****). I purchased $282.73 including tax I asked the cashier to bag my order she stated that is not my job she put the bags into the cart and told me to bagged then myself I asked he... read more

Dennis H 

on BBB

3 years ago

Doing business with Home Depot is challenging. They seem to be short staffed, excuses range from Covid to no one wants to work, and they can't find employees. I am a faithful shopper, and have been doing business with Home Depot for years, and I have seen the same problems way before Covid. Employees standing around in groups of two or three, just talking. When a customer walks in their direction they scatter. It is difficult to even find an employee to help, even when you ask a sales associate or vender to page for help wit... read more

Pedro V 

on BBB

3 years ago

I bought windows from the Home Depot in *******, ** and 2 of the 3 windows arrived with no issue, but the biggest and most expensive window was damaged. The frame was bent on one side, the vinyl was damaged on that side where the wood frame was bent. The lock on the window was also broken and the window was halfway open when we opened the box. The contractor had to unscrew the window pieces to finally get it to close. I have called Home Depot many times and have asked for money back since my contractor now has to fix seal is... read more

Ralph H 

on BBB

3 years ago

I purchased new windows and doors for my entire house in April of 2021. I was told that the installation would be completed by July. It was September when the installation finally began. The installers were missing a window and the hardware for the doors. So we had doors without locks and handles. In December they installed the hardware for the doors. Still no window. They said probably January. When I inquired in January 2022 I was told the window would not arrive until May. The trim pieces have been sitting outside on the ... read more

Tina Y 

on BBB

3 years ago

Home Depot sell Ryobi tools and trimmers. My Ryobi 40V trimmer went out on the first day of warm weather on 3/15/2022. I followed Ryobi instructions to bring it back to Home Depot since it's under 5 years warranty and since I brought it new from the same Home Depot here in Lancaster **. After I drop it off for a month Home Depot called me and told me the trimmer motor is overloaded and I have to pay ****** for this ****** battery trimmer. They said warranty is not cover on the motor. The repair man also said he thinks there ... read more