The Home Depot

Alexandra A. 

on BBB

3 years ago

To whom it may concern, Could my message reach the appropriate person? My husband and I placed 3 orders for "***** Insulation R-38 EcoBatt Kraft Faced High Density Fiberglass Insulation Batt 10-1/4 in. x 15 in. x 48 in. (15-Bags)".September 16, our first order for this product. Lost somewhere, impossible to locate for a while, finally we receive it on October 30th. Nothing to do with the initial estimated date.February 24 ; canceled/returned by an employee during delivery to the store, not finding any paper identifying who t... read more

Ryan G. 

on BBB

3 years ago

I recently ordered a large package from Home Depot. When *** delivered it, I couldn't find it anywhere even though I did get a different package from *** at the exact same time. I thought that Home Depot would be able to help me out and open up a claim with *** since they needed the seller to do that, but instead they put it on me to call my bank and dispute the charge instead of trying to work with me to figure this out. It's been a very frustrating experience and I don't think I'll be buying from Home Depot again if they c... read more

Monique A 

on BBB

3 years ago

I purchased 2 vanities last month. Delivery was scheduled for May 10th. On May 2nd, I contacted Home Depot to cancel the delivery of the purchase. I was told that although I contacted them 8 days in advance, they could not cancel delivery. I'd have to 1) return them to a store, or 2) arrange for pick up. The customer ********************** rep only offered his apologies, no realistic solutions to resolving this issue. I should not have to accept responsibility for these oversized items where I've given this multi-million dol... read more

Richard Z. 

on BBB

3 years ago

You are known by the people you associate with!HomeDepot is no stranger to bad reviews, sometimes I think they kind of enjoy the notoriety, when will I ever learn.I wanted to have a new AC install for our home. HomeDepot connected me with ARS Rescue Router. I had confirmed appt via email and a call the evening before the appointment confirming the appointment the next day.The Rep never showed or called.I contacted ARS Rescue Router told them of my complaint and was told the Customer Relations people would call me back in an ... read more

Michael I 

on BBB

3 years ago

My wife and I ordered flooring and carpeting from Home Depot. Biggest mistakes of our lives!After coming to our house twice at 6am, the installers realized the new flooring didn't fit correctly. They came two more days to put in new flooring -- but didn't have enough material!In short, they came to our house SEVEN times. It took my threatening to uninstall everything for them to finally finish the job.I canceled the carpeting (which was going to *********** weeks to install), because of their ineptness. (The other folks came... read more

Kimberly M 

on BBB

3 years ago

Home Depot has the ABSOLUTE WORST customer **********************. I ordered countertops February 6 and its May 5th and I'm still waiting one. It came in the first time damage and I should have canceled and walked away from the order. The countertop has came in 3 times damaged. I have asked for a manager from the ***** home depot to call me NEMOURS of times. I have talked to ****** at the ******* location and another manager there that was going to check status they would call me back. In the 3 months I've been waiting NOT o... read more

Jowan H 

on BBB

3 years ago

I purchased 16 windows from Home Depot in December of 2020. They said it would be February until they could install them. February 4th a crew came out and the back of the house was installed, then on February 5th they came out to do the front of the house. That is when the trouble started. They got to the last (3) three windows and one was the wrong size. I have been calling, contacting them for 15 MONTHS trying to get these last three windows installed! I keep getting things like; it's because of COVID, Oh she/he's not here... read more

Robin B 

on BBB

3 years ago

We ordered a washer and dryer on April 17th at the Home Depot in ****, **. Delivery was set for April 25th. The delivery driver arrived and everything was fine with the washer. The delivery man said the dryer looks like it was dropped and he said it was bowed at the sides. He said he will submit the return paperwork and someone would call me to schedule delivery of a new dryer. I called Home Depot the following evening since I needed to see when the new dryer could be delivered. I was told by Home Depot that they didnt see t... read more

Thomas F 

on BBB

3 years ago

Home Depot has once again changed the process for applying veterans discounts to purchases. I understand that the initial change a few years back was that vets have Veterans designation added to their drivers license. Ostensibly this was because too many non-vets were claiming the discount for which they were of course not eligible. But HD changed this process and on my visit today I was asked tp provide my email and a password. I decided that I need to start shopping at Menards. As far as the non-vets claiming the few benef... read more