The Home Depot

Mariano M 

on BBB

3 years ago

Working with Home Depot is a complete waist of time. Never again will I deal with HD installation. We order a closet install on the Home Depot in ********* *****. After we met with the designer, we paid in full. We waited about 12 weeks for the material to arrive. That was ok, the gentleman that did the design told us about the wait. Once we schedule the installation, the installers discovered that there were to boards missing. They install all the closet units that they had complete parts. They told us that they will order ... read more

Sharon T. 

on BBB

3 years ago

Home Depot doesnt even deserve one star. In the weekend I was told if I select carpet from a certain rack that the installation was within 72 hours! I was so impressed. I selected carpet from the rack and wanted to take a sample home to confirm the colour and style. They did not have a sample nor were they prepared to give me a sample despite my pleas. They assured me if I to book an estimator to measure the areas I want the carpet and then book, it would be done with *********************************************************... read more

Vanessa E 

on BBB

3 years ago

Most unorganized company ever. Causes major inconveniences. Need better management from top down. I ordered wall lighting for in-store pickup. I received text notifications that I had until 4/29 to pick it up. The day before, I received a noticed my order was cancelled. I called customer ********************** (which took me 5 minutes to get to an option where I could be on hold to speak to a live person) and they called the store while I was on hold; they were told by ************ store that the item was no longer in stock.... read more

RAJAN G 

on BBB

3 years ago

Terrible Service .Bought a washer dryer with installation from Home ********************** showed up three days late , finally they showed up with the washer dryer and with wrong kind of accessory . You can never reach the appliance department through calls .your only choice is to drive down to the store and hope someone would be interested in helping . Most of the time employee will tell you how short staff they are and can not help .After wasting 3 weeks and no initiative from Home Depo, they are more interested in cancell... read more

Evan H. 

on BBB

3 years ago

This store at ***************** is the absolute worst. Every time I'm here there is something happening in the lumber department that required them to block off the majority of it, while no less than a dozen employees all make eye contact with me and then speedily walk away when I ask how long it will be until.i can try and purchase some wood. Im a cabinet and furniture maker and spend a lot on materials, I'll drive to any ****** no matter how far it is now when I need something on the fly. 

JIMMY R 

on BBB

3 years ago

Home Depot Impact window sales and install services in ******* Keys. Beware if you use Home Depot Depot for Impact widows, In April 2021 HD sales came to my condo measured 6 windows and 1 sliding door and confirmed they could do the job form corporate . In tern we made and a signed contract to purchase and install windows, also made deposit for the job . In September i had to drive to the Keys from ********* so they could to a second required measurement before they ordered the windows from PGT and also called cooperate to c... read more

Barbi B 

on BBB

3 years ago

The Home Depot promotes $100 credit to open a card with them. We bought a patio set and decided to open a card to get the $100 credit. We were told the $100 credit would be applied to the statement. It wasn't. We had to make numerous calls to get the $100 applied. However, their standard practice is to not apply a credit for 1 to 2 billing cycles. Therefore, I needed to pay the amount in full without the $100 credit to avoid interest accumulating. I feel this is a poor business tactic they use to get folks to open a store ca... read more

Louise B 

on BBB

3 years ago

Ordered (In store) an $800.00 Makita battery operated lawnmower. It was shipped to me. Mower was not boxed but pathetically wrapped in plastic. Various parts that were exposed were abraded and chipped. I called the Home Depot where I ordered it. Took lots of time to get a rep to help me the first call (call was disconnected from their end). Immediately called back and was placed on hold or transferred several times (40 minute wait) until a rep talked AT me not to me. She must not like her job. Told her I would be coming in t... read more

Armando R 

on BBB

3 years ago

This has been awful. Home Depot in ******* was supposed to deliver and install my new refrigerator. They disconnected my old one, was bringing the new one , but the new one was the wrong one. They reconnected my old one, but now the water doesn't work. So now the people that Home Depot subcontracted, not only had the wrong delivery, but broke the fridge already have. They were supposed to call me last week to help with the situation, but they never did, and I was just on the phone with them for two hours with no end it sight... read more