The Home Depot

Donald R 

on BBB

3 years ago

I am VERY disappointed in Home Depot with their customer **********************. I made a simple mistake, and bought a gas dryer for an extra $100. When I only needed an electric dryer. Their response is "buyer's remorse", and we won't do anything to help you. I wasn't asking for a refund on my purchase. I just wanted a dryer that I could use. I told them that I was willing to do an even exchange, and lose out on the $100 upcharge on getting a gas dryer due to my simple error. I will NEVER shop at Home Depot again because of... read more

Elisa D 

on BBB

3 years ago

The home depot at ************ is horrible; Staff doesn't help and guide you in the right direction; Supplies are short or none found ; And the worst is the customer ********************** on line or over the phone; When you have billing questions and call their **** number they hang up on you, they do not resolve your issue and when they say they did; You find out they didn't! Its absolutely horrible their customer **********************; 

Tanya B. 

on BBB

3 years ago

I placed an order for appliances with Home Depot on February 19, 2022. I did not need the appliances that soon but I was concerned about having them when I did because I am aware that there are supply chain issues: I needed to ensure that I had the appliances in April. My parents are moving back to ******** from ******* and their new home required a refrigerator and a range. There are no existing appliances in the home, therefore I was very concerned about having the appliances there in time for their arrival They are 72 yea... read more

Matt b 

on BBB

3 years ago

every store I've been to does not have what their website says they do and the workers are clueless about where anything is. it is a horrible company and they have a lot of issues that need to be addressed. would recommend any other hardware store that you can go to. 

Kim Y 

on BBB

3 years ago

This is for corporate-not Spfld store. Cant believe such a large company can be so shady. I was going to purchase a vanity that said it was an overstock item for $699. Literally said price valid til 4/30/22. When I went back in the next day to purchase it said $2,075.88. How did this change when it said valid til 4/30/22. (Its April 11th) I called in and no one could help me on what happened to the price. When I called back today the Mgr told me that when they hit a certain amount they could just change the price back no mat... read more

Bridget B 

on BBB

3 years ago

The worse sales ******************************** The sales guy sold me a refrigerator that "he said" came with an icemaker. When he sold me the frig. he also sold me the coiling connection and the kit to install it. When the frig arrived the coiling and kit was there but no icemaker. It has been a total nightmare. The ****** store is impossible to get someone to help you. Home Depot use to have a good name, not any more. The employee that lied to me about the icemaker--when I went back to the store to see him the guy hid fro... read more

Patty E 

on BBB

3 years ago

We just did a kitchen remodel in **********, *******. Horrible experience. Paid total last May and just completed April 1st. Terrible customer **********************. Would never recommend them for anything. May never walk in a Home Depot again. Required full payment and had my money a year to play with. Cupboards should of been installed July or August, was November. 1st counter top not right. Bar too small. Forgot backsplash in bathroom and no quartz between sink & window in kitchen. Finally got it right April 1st. First t... read more

Karen P. 

on BBB

3 years ago

I ordered online a sink faucet and garbage disposal ! Price for all 3 was $690! Then Home Depot charged me a me additional $711 foe ******* and 2 garbage disposal! I tried several times to resolve this when I was told it was but it's not ! I need help Please *********************** 

Donald H 

on BBB

3 years ago

I have had no ability to log into my account for 5 days. I have called the customer ********************** line and have spoke to 4 different people. Not one of those were able to assist me in accessing my account. The last person told me to speak with the IT department. I called IT and I was never able to speak with a person. All I heard was this directory to poke on a number, of which it all dealt with employees of the company. My account issue is still not resolved.