The Home Depot

Matthew M 

on BBB

3 years ago

They sold me a defective ******* microwave. I didn't install it until the 3rd day after delivery because I had to have an electrician install a dedicated circuit for the microwave (per code). Once that was completed I installed the microwave and found it was defective. I called Home Depoe and spoke with the manager who basically told me tough luck, and they have nothing to do with the appliances you BOUGHT FROM THEIR STORE past 48 hours after initial delivery. I strongly caution those who shop at Home Depot They will never a... read more

Brock S 

on BBB

3 years ago

The customer ********************** we received is very dis-satisfying and will not be a repeat customer 

Larry C 

on BBB

3 years ago

HD ********* on ************* had reservation for equipment cancelled reservation last minute. Took money in advance - well beyond rental rate. When I tried to speak to representative was hung up on 3 times. This is a week after I drove there because the rental agent mislead me. Just wish they would actually supply customer ********************** rep that will not hang up on those trying to resolve issues. Going to Lowes from now on. Not convenient but done giving HD any more money 

Wanda C 

on BBB

3 years ago

I would give a 0 if I could. On 8/09/2021, I ordered custom kitchen cabinet ************** fronts from Home Depot, **********, **; although, I think customer ********************** ended up out of ************, **. Home Depot required upfront $13,000 before ordering. It took three installations before job was completed in May, 2022. The first installation (December, 2021) only 20% of doors/drawers were correct. This left 80% of my kitchen totally exposed without doors/drawers. I sent countless emails/phone calls to customer ... read more

Abner J 

on BBB

3 years ago

This is the worst experience I have ever had with a major company. From the jump they didn't set the proper expectations with the installation of my kitchen and bathroom tiles. I'm trying to reach the office of the president for my experience. The plumber came today to unhook the toilet and he mentioned I needed to have something fixed outside and he can charge me $250.00. Then when he unhooks the toilet, the flanged is magically broken. Now he saying I have to pay $260.00 in order for him to come back. Never had a contracto... read more

Trenae L 

on BBB

3 years ago

Never again will I provide homedepot with my money. First we went in store ( February) to purchase a refrigerator and washer and dryer. After explaining to the associate that we were transition to this state and working out a day for delivery because we are not fully moved. In March, after a 7 hour drive we were informed that the order was not completed and the delivery would not be made on the date. So order had to be canceled and not wanting to deal with that store I was told I could reorder the appliances. However, we use... read more

Mary S 

on BBB

3 years ago

I purchased a refrigerator from Home Depot. I was given a June 1st Delivery Date. I took off time from work. I received an email and text saying that they were coming. They never came. Then I was told it would be June 9th. I took off part of the day for the delivery. It never came. They said they couldn't find the refrig. Then they gave me a date of 6/20/22. It never came then either. Then on 6/21/22 ** contact said they had the refrig and I would need to reorder. So they basically wasted a month of my time with endless phon... read more

Cheryle A. 

on BBB

3 years ago

I have A Gazebo, that I wanted up for my 60th Birthday Party in my backyard, but instead its left in the same spot it was left by your delivery company. Ive requested multiple times verbally to multiple managers to help get this resolved, this is not some small purchase this is a $3,000+ purchase that I used my hardworking money on to have an enjoyable day for my biggest birthday, in the midst of this ****** post-pandemic/recession the world is experiencing I am upset that there was no accommodations, nor consideration for m... read more

Eileen C 

on BBB

3 years ago

I received a delivery and installation of a new refrigerator/freezer 6/20/22. The delivery team consisted of 2 young men who were pleasant and efficient in delivery and installation. My neighbor told me this morning, 6/21/22 that the delivery men dumped garbage--about 10 bottles and cans, pizza and chicken wrappers and boxes in the ***** next to her house. We live in bear country in a lake community. Drawing bears with garbage is not something we do. Myself and my neighbors are very careful about garbage, etc and I am furiou... read more