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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Reference Lowe's store in Myrtle Beach, South Carolina. Salesman talked to us about a Weber grill and said we could save money and get discounts by signing up for a PRO card. After giving Mr. M***** my information he then got on the phone and gave me a phone number to call and answer a few more question as confirmation. When I called the number, I found out Mr. M***** had signed me up for am American Express Card. No where in the presentation did Mr. M***** say a word about American Express. For the next several days I tried... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Two different items we have ordered online from Lowe's never appeared. Both have order number that you can "track" but no product is ever delivered. After waiting FOUR MONTHS for both products (very patiently), we learned the first one was discontinued by the manufacturer but we were never notified until we contacted the manufacturer. The second one, a garage door, was schedule three months out for delivery (which was fine) and we received an update on the order status providing the date it was to be delivered...only to find... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased a patio table and chair online from Lowes 6/2021. I did not receive my order or a refund its 9/2021. I called Lowes customer service and filed a claim to receive a full refund 8/2021 as of today 9/14/2021 I have no update on my claim and can not reach anyone at Lowes.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Yesterday (9/13/2021) my son went into Lowe's, after researching the product for two days, and this occurred. On Sunday, 9/12/2021, the price for this item was $219.00. When he was at the store, they said it was now $239.00. He called me and I stated, online it is saying if you pick the item up at the store it is $219.00 if you order it to be shipped, it is $239.00. He tried showing it to Suzanne on his phone, and she said what site is that. He responded Lowes. She refused to look at the phone and stated we don't price match... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I could not imagine worse customer service. The entire store is a joke. We purchased counters 2 months ago and still don't even have a date to install! I just spent over half hour on the phone trying to get ahold of anyone in the cabinet department and someone kept answering and placing me back on hold with our saying anything. We spent thousands of dollars on our counters and now we can't even get anyone to speak to us. My husband has gone into the store multiple times and leaves with no answers. Our sales associate, Cheryl... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered online in July, and have been told by customer service it was ready 3 times. Each time I go to pick it up they say it's not ready, and they will contact me when it is. Called customer service again today. They assured me it was ready, and to head to the store. It wasn't ready.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Warning do not purchase your products from Lowe's. I ordered a door with a promise of a 250 dollar rebate if I purchased with Lowes and have it installed by them. First of all I have not received the rebate yet. When the door came in the store did not call. I waited a week and call the store in Modesto. I spoke wit the manager he said they notified the installer and the installer was going to call me. I waited another 4 days and had to call Lowes again. They emailed the installer again. Two days later the installer called. W... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowe's uses only one half ***** delivery and install contractor. Bought dishwasher on 9/1. Install scheduled for 9/11. Installer had a flat tire. They canceled the install. Now have to wait until 9/17 and not a **** thing I can do. Totally unacceptable customer service.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased a refrigerator from this lowes in quakertown and had it delivered by a 3rd party. 3rd party caused alot of property damage. Neither lowes nor xpo have helped me resolve this issue. This incident occured on july 25th 2021 and i am still waiting for someone to help me resolve this issue. I feel lowes should take the lead and help me. I am not calling news agencies to help me. I am a widowed father of 7 and our house got flooded by lowes. Someone please help!
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,439 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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