Lowe's Home Improvement

Stuart M 

on BBB

5 years ago

I needed to buy a new electric dryer right away so I went to Lowes in Kona. {i have a Lowes credit card.} Salesperson Teresa [104?], greeted me and showed me two models of different brands for the same price. One was dented slightly on side so was discounted,. the other on sale. I asked Teresa if she could tell me what was pros and cons comparison? Teresa then showed a side by side chart of both dryers and features. Went over all warrantees in clear terms and was very pleasant. I decided on damaged one and told her I had my ... read more

Jianbo H 

on BBB

5 years ago

Really poor customer service. I ordered garage door opener online, but installation was not done since the person said there is safety concern for garage door. Then I returned the opener to the store, I didn't get refund of installation fee after 3+ months, even I called more than 10 times, customer service mentioned to call the store, store representative mentioned there is issue in the system and will call me back, but no call back a single time, sometimes they just hung up. No one is really helping here. 

John S 

on BBB

5 years ago

Bought a new propane Char Broil gas grill from Lowe's. The hose and regulator would not work. Could not get a replacement part from manufacturer andLowes would not help without return authorization from Char Broil. They only would authorize the hose return. Universal hose did not connect. Took the grill to Lowe's and left it with them. My loss. Many phone calls and product return to store all in vain. Have made thousands of dollars of purchases at Lowe's. Goodbye to Lowe's. Hello to **** ***** and Menards from now on. 

Charles C 

on BBB

5 years ago

I purchased a an electric range on 16 Aug and was given a delivery date of 24 Ayg. had a call from Lowes saying it would be delivered between 230 and 630 pm. No delivery was made. Them I am told the delivery will be on the 25th and delivery was supposed to be by 730 pm. Have contacted their customer service about this order. A waste of my time. I rented a trailer at $50.00 a day as I was going to deliver this range to a different address. I do not appreciate being lied to, which that has been done, I am done with Lowe[s and ... read more

Karen T 

on BBB

5 years ago

I ordered a kitchen remodel from Lowes,***************************************. Covid or no Covid, the manufacturer had quality issues, but the local Lowes store, including Brandon Hill, GM, and Install Managers Raymond Juvera and Crystal Peterson have not resolved the final lose ends after over a year since the project started and will not return my phone calls nor emails. Lowes Executive Offices have also not resolved the issues. I have had to dispute the charges to my Lowes Credit Card, contact the Local Contractor's Boa... read more

Matthew C 

on BBB

5 years ago

Hello. I recently bought a clearance item (shop-vac) from lowes that is missing a vital part (filter). This machine cannot run without it. I would return this because I do not think that this is acceptable (I obviously would not have bought this if I would have known; I figured that Lowe's would not sell an item that is missing parts). Not happy about this. I will definitely reconsider buying anything from Lowe's in the future. 

Jonathan L 

on BBB

5 years ago

My wife and I were approved for a credit card and made a large purchase on a riding lawn mower. It was scheduled to be delivered on Thursday August 26th. It was never delivered and we never received a phonecall. We are both off on this day and that is why we scheduled for the delivery. When I went to lowes in person, they said the delivery was moved to Tuesday August 31st. The gentleman at customer service said that they do this quite often even without communicating this to the buyer. This is major purchase and a big inconv... read more

Tedra B 

on BBB

5 years ago

If I could give zero stars, I would. I got two doors installed at the beginning of the year. This was the third attempt because the wrong doors were ordered initially. Apparently the order was input wrong and I ended up paying more, but after the third attempt, there was a large gap at the bottom of my front door after installation. The installer was supposed to get something to close it. He never came back. 3 months later, I called and he said he no longer works in the area. I had to call Lowe's twice after that because no ... read more

B W 

on BBB

5 years ago

This is for Lowe's in Papillion, Nebraska - I would warn anyone against trusting Lowe's to take care of any work you need done on your home. This has been the worst experience with a contractor in my life. Lowe's has been around long enough and has worked with enough contractors they should be able to weed out the irresponsible, unresponsive liars by now. They did nothing to help get the contractors to complete the project they were supposed to do. Communication was abysmal between them and us AND them and the contractor. Af... read more