Lowe's Home Improvement

Melissa 

on BBB

4 years ago

BEWARE if you are having flooring installed. Over 5 months, $1,000, install no shows,reschedules, wrong or not enough material . Finally, The installation gets started only to be determined for a second time but not enough material had been ordered, now Lowes is refusing to give me a refund. BAD customer service. BAD business practices 

randal l 

on BBB

4 years ago

I had ordered a new washer on 8/15/21 on line. The software is terrible as it does not allow the use of new Lowes card with the new 20% OFF. I had to call. I first called Sat 8/14 and could not get thru- the corp #. So I called Sunday morning - early. I spoke with a very nice agent. I was able to place an order of an Amana washer from my local Lowes to be delivered Monday 8/16. I thought it was all done. Monday I rec'd an email- It was out of stock - sorry. I then had to call in again- 30 min wait and orderded a different wa... read more

Elise S 

on BBB

4 years ago

We have been remodeling an office and have had nothing but bad experiences with both the local Lowe's (Glenwood Springs), the one in Arvada, online, and over the phone. In hopes of speeding up some of the materials (cabinets, doors, appliances, etc), we went to Lowe's. The order of cabinets was small, and we chose items that are in the in stock products. Weeks after we placed the order, items kept getting cancelled from our order because they were being discontinued. There was no email or call about this. I tried calling Low... read more

Jorge S 

on BBB

4 years ago

Awful customer service. I called customer service 5 times and 5 times they hanged up on me. Not once did the customer service rep apologize. I was able to speak to a supervisor on my 6th attempt. I arrived at the store and was greeted by the same person who kept on dropping my call, I introduced myself and as expected , she did not offer an apology... On July 24,2021, I purchased an LG washer and dryer set at this store. The appliance sales associate explained to me that the washer was in stock, but that the dryer was on bac... read more

Joan K 

on BBB

4 years ago

I have never seen more of an incompetent Del svc from any other store but Lowes in Bergen County NJ. I ordered my Fridge on line which was supposed to be del on Sat -- I was told would receive a phone call the night before - -never happened instead a text stating they would be here bet 8 - noon -- this never happened. I even called to speak to cust svc on Fri to find out why my fridge would be del from Bergan County when I live right near the store in Yonkers. They stated that is where they had this fridge. I was told to cal... read more

Leo V 

on BBB

4 years ago

My new refrigerator doesn't work. They will exchange but it will take weeks. I will loose all food for weeks, and I will need to settle for a floor demo model otherwise it will take longer. 

Melanie P 

on BBB

4 years ago

I am having the worst experience ever with a retail store. I am so disappointed in the services i am receiving from my fence project. I had order additional fences for my yard and expected to pay a different amount than whats been charged. I dont want to go forward with the project now that i found out the prices are different. They do not have a contract for this addition, but assisted that i have to pay the prices they told me. They told me i have to go forward with the project since it has been charged. They initially ins... read more

Shel G 

on BBB

4 years ago

Won't buy anything else from Lowes. I bought a bathroom sink/vanity, and chose the option to have a contractor pick it up for me at Lowes. It didn't fit well, and so I decided to keep my old sink in place. By that time, the contractor was done with his work for me. I called Lowes and asked to arrange for a return. Their return policy (which I checked before I bought) said returns are okay within 90 days. I fully expected to pay Lowes for the return pickup, as it says in their return policy. However, after absolute ages on th... read more

Arshad A 

on BBB

4 years ago

Lowes customer service is terrible and racist at the least. Carpet installer team came and complained about having to move beds. Or to disassemble one to be able to install carpet. These were not discussed when I paid for the carpet. (installation is supposed to be free as part of the deal.) It was a technique to charge more money. However, when Lowes called, they said it is part of the contract. (Like we all are supposed to read all the fine prints.) The customer service was unprofessional and never spoke with proper behavi... read more