Lowe's Home Improvement

Laura G 

on BBB

4 years ago

I don't even know how to begin. I ordered new windows for my house on 9/18/20, consisting of two large picture windows (not replacement windows) for my dining room as well as two basement replacement windows. I paid the entire cost up front. The installation date was to be 1/18/21 at the latest. After waiting almost 7 additional months and having 3 installation dates postponed at the last minute, the installers are finally here. The two 5' openings in my dining room now have trim and glass removed. The windows that have been... read more

Jennifer M 

on BBB

4 years ago

I ordered a refrigerator from Lowes because they are a reputable company and the fridge was in stock. I set up delivery for July 25 between 12-4 and it was confirmed. The night before my delivery DSI Logistics (Lowes delivery service they hire out) emailed and said I would receive the delivery between 930-130 and they would call 30 mins prior so I changed my plans. At 100pm I called DSI as I had not heard from anyone and the lady apologized and said it was rerouted and the driver would call me within the hour as the delivery... read more

Shannon B 

on BBB

4 years ago

My husband and I purchased an LG Top-Load Washers Model number WT7300CW in December 2019, we also purchased the extended warranty that they offered thinking this would help if we encountered any issues. In the Spring of 2020 we started having issues with the washer and called to get an appointment. After getting the appointment with the Rep on the phone I took that day off to wait for the repairman but none came. I have called three times, had three different appointment and even called the repair people that were scheduled ... read more

Cheri P 

on BBB

4 years ago

I bought a discounted refrigerator on Thursday. Discounted due to no door handles and a scratch and dent on exterior. On Saturday, still not cooling. We are now out $200 worth of food. Spoke with several people at the store and the service center. Was told to either bring it back or call a repairman. The repairmen diagnosed a bad compressor. Was told by Lowe's that they had no idea the compressor was bad, so they didn't feel the need to reimburse me for a service visit or the groceries. I had to reload the refrigerator, take... read more

Tanisia M 

on BBB

4 years ago

Lowes has THE WORST customer service I have ever experienced. As I prepared to close on my brand new home I ordered my appliances over a month ahead due to delivery delays everywhere. I scheduled my delivery date in advance and called both stores two days before to confirm my date, delivery window, and that the stores had all 3 appliances (dryer coming from the Bear, DE store and refrigerator & washer from the Newark DE store. My delivery window was between 8am and 12pm. At 11:30 the delivery guys showed up and only had my w... read more

Charlene J 

on BBB

4 years ago

I have been trying to get my credit card refunded for an incorrect charge since June 4, 2021. At the Norton location in Louisville KY. I have made several calls to the location in question asking to speak with a manager but have yet to hear back from anyone. Today I called at noon and they said I promise you I will have the manager call you right back. By 2:30 I was over waiting on them do I called them back. Girl answered the phone and I said may I speak to a manager. She didn't say a word placed me in hold and there I say ... read more

Donna J 

on BBB

4 years ago

On March 8th, 2021. I (and an electrician I had doing some work for me) talked about installing a 22k backup generator. He contacted Lowe's for me, as he knew a lot of the project coordinators at the store, and they sent a representative, whose job is installing generators for Lowe's, out right away to set it all up for me. He gave me a "project folder" at that time with an instillation date of June 28th. I was encouraged to pay up front so I wrote Lowe's a check for the amount -- $8730. I had the site for the generator prep... read more

Jean L 

on BBB

4 years ago

Today is July 22, 2021. On June 11, 2021 Lowe's was to deliver a new stove. I was called to reschedule and I did so for 6/14/21, a day before leaving for vacation. A new range was to be delivered on 6/14/21. Workers arrived, took our old working stove into their truck. Took a new stove out of the truck and fortunately for them, before going through effort of incorrect range being brought up our stairway, we told them wrong range (immediately saw wrong color and wrong size. )They left with our old stove and incorrect stove an... read more

Suzanne S 

on BBB

4 years ago

I began a return online on June 6, 2021. I returned the item in store on June 13. I waited for my credit card to be credited. I tried numerous times to call Lowes about my missing refund, but due to exceedingly long wait times, I had to hang up. On July 20, after more than 1 hour on hold, I reached a representative. The store accepted the return, but failed to process my refund. Because of Lowes failure, more than 90 days had passed and store manager approval was required. The representative assured me approval was a mere fo... read more