Lowe's Home Improvement

John M 

on BBB

4 years ago

Wanted two AC units. Attempt #1: Checked that store had in stock online, then called to make sure to avoid wasting a trip. Did not have the AC units in stock, wasted trip. Attempt #2: Placed an order for pickup for my two AC units. Picked a specific model with good reviews, with the AC dial on the right side of the AC unit. Picking up was a bit of a hassle, since they didn't say in the email you need to come into the store for order over $100, rather they left a phone number that wasn't being answered. Picked up the two AC u... read more

Erika R 

on BBB

4 years ago

Purchased an item online on May 6th. I waited a few weeks to receive it, giving time considering the pandemic shipping issues. After several weeks the tracking still said the item was waiting for pick up from the warehouse. I called and when I brought up that I was waiting for the item, I was told... well why don't you check the tracking? Well, of course I did.. and then I was just told it was coming and to keep checking the tracking. So I did and a few more days pass and out of curiosity I looked online and it said the item... read more

Mary V 

on BBB

4 years ago

I ordered a small engine on line through Lowes in May 2021. Received an email saying t was back order till Jun 27. They started charging my credit card in Jun (pending charges). Called them about this and they explained is was the only way to keep the order active. When Jun 27 came and and I heard nothing, I called again. Jul 6 was told the vender had canceled the order but Lowes still charged my credit card on the Jul 3. Told me nothing they could do about the order and they were sorry. Either they do not have a good workin... read more

Alberto O 

on BBB

4 years ago

For Lowes in general.Terrible customer service. Trying to reach customer and getting assistance with any issues I've come across has been rather difficult. Ridiculous wait times. Even after leaving your phone number for a call back, no one calls. What's the point on having a Lowes Account. No help. Today it's been almost two hours. 

Hiral P 

on BBB

4 years ago

The worst experience ever. After wasting a month of my time with doors and windows in South Plainfield NJ location. Started off with not all measurements submitted with the 1st contractor. Went to the location and Bawa assisted us and then he left us with Alejandra who got another contractor to come almost 2 weeks later. The 2nd contractor also never submitted the measurements. Called the location to see what was happening I was told by an associate from doors and windows to go to another location and see they can help me. W... read more

SK 

on BBB

4 years ago

NEVER purchase windows or doors from this Lowes. The 3rd party contractor they use to actually complete the installations is TERRIBLE. We have been tryin to replace 2 leaking (brand new) Pella windows for years. We had 12 windows installed and 2 of them leak every time it rains. When we realized the issue it took months for the installers to come back out and look at the windows. They told us nothing was wrong and there was nothing they could do. We went back to Lowes who helped us get the installed back out (after months of... read more

Brad C 

on BBB

4 years ago

This is absolutely the worst run organization on Earth. They delivered the wrong dryer on 7/1. Because they screwed that up We got a $150 gift card. They then scheduled delivery of the correct one for 7/5. By the end of the day we had heard nothing. We called and were told they would check on it and call us back. Well, they never showed up and never called. HOW HARD IS IT TO PUT A DRYER ON A TRUCK AND DRIVE TO MY HOUSE!! I hate Lowes and will never buy anything else there. This Lowe's is located is Essex VT. The company itse... read more

Graham W 

on BBB

4 years ago

The Trashiest non giving a **** employees iv ever dealt with. Forever lost my business. Also will now have a line in my sub-out contracts that states (all job site supply's to be bought else were. Lowes material prohibited). 

Shelly R. 

on BBB

4 years ago

Beware when buying from this store!! We purchased 3,694.08 in Appliances in May 28,2021, delivery scheduled for Monday 6/7/2021, delivery drivers were great. This was the Silver Springs Lowe's in Ocala, Fla,Moved our new Fridge in No problem!!! Next came our Stackable washer/dryer and parts we pd for that were needed for installation of washer/dryer, washer/dryer left on our back porch, NO parts we pd for. This was on Monday!! We had to run in( drive ) into the store bc no-one would answer the phone!! We told the salesperson... read more