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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I ordered a dishwasher, stove and refrigerator over labor day weekend. All three were supposed to be delivered last Friday but the refrigerator was not because, apparently, no one could actually find it in the store. I located TWO more at the North Durham store. The Chapel Hill store was supposed to pick it up from North Durham and deliver it to me two days ago. Again, didn't happen. I have probably spoken to at least ten people about this issue over the past week. James (the last of the ten) absolutely assured me that he wa... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Purchased a refrigerator, paid over $3000 for it with extra warranty, broke already a few months ago and took almost two weeks for Lowe's to do so, now a few months after, broke again but this time is gonna take a few weeks for them to send someone to just look at it and only God knows for the repair to actually happen!...Terrible customer services, terrible repair team would not recommend anyone to buy appliances from them.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Buying several thousands of dollars on materials, it seems that the quality of products sticks. I have order many times on line, only to pick up used or busted wood, Its seems if the associates don't care about the customer, but only to get the product out the door. I have spent too much extra time, taking back, exchanging used or busted or cracked lumber. It would seem, if you ordered, it would be quality products on the cart, when you get there to pick up. I do get and email stating, my order is ready for pick up. 4 times,... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Although Lowe's customer service providers are very kind and understanding, I have to say that Lowe's return and refund process is absolutely horrid. I have ordered the same vanity now a total of four times. First time, damaged. I returned it to the store and re-ordered. Second time, damaged. I returned to store and re-ordered yet again. Third time, an entirely different product was delivered, not even close to what I ordered. So, being 6 months pregnant I decided to have the delivery driver take it back with him because I w... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered a $400 smoker grill from Lowes online on June 1st. It is now June 30th, and I do not have my $400 grill. No one can seem to tell me when I will get it, and have it be valid information. I've called at least 6 times. I've contacted their Twitter messages, and their Instagram DMs. This was supposed to be a father's day gift. RUINED. Then figured it could be a birthday present for my husband on the 29th. Still no grill. RUINED. I just want a refund. I paid for it with a gift card sadly enough, so I'll still have to sh... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
They sent an order to wrong address and I had it sent back. They have now kept me waiting over 6 weeks for a refund because l used an EIP card that could not be reloaded. I have been lied to passed to numbers No one answers all while telling me how sorry they are that they have stolen my money and to wait first 10 days then after that wait 21 days I STILL HAVE NO REFUND
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I have placed 2 separate orders for an item that was supposed to be a father's day gift. The first order was placed on 6/14/2021 (that order was returned to the Clarksville Indiana store due to the item being damaged from FedEx. I have already requested a refund, which has still not been received. The second order was placed on 6/18/2021 the original date it was supposed to arrive at the same store, was supposed to be received on 6/23/21. It still shows in route to the store. I checked my account, and on Friday 6/25/2021 and... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
We bought a plan on a maytag dishwasher purchased in April 2020, The unit broke in May 2021 we have a warranty purchased through lowes. We have yet to be able to reach anyone via phone for 10 days now. I have been on hold for 3 hours at one point. DO NOT PURCHASE THROUGH LOWES SERVICE ADVANTAGE.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
We buy plants for our yard and home exclusively from Lowes at this location! I pick up the cute little succulent's, snake plants, aloes, and such for pots in the back porch and in our house. I have noticed some discrepancies in what the tags say about the plant and what the plants actually are! I spoke with a manager about a month ago when I purchased two plants for my back porch that ended up being actual house plants! He was very short tempered that he would be bothered over such a thing. I kept the two new additions to my... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,428 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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