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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We ordered shower walls on May 31, 2021 with delivery June 15, 2021. I called 16th to check on delivery and was told truck had arrived and would call me as most likely on truck. Never received call, today 25th I called to speak with manager and had to call back three times as the phone went dead each time they transferred call. I finally got a person and told them to cancel order and credit my credit card!! Lowes has the poorest customer service and will never go there again!!!
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I had purchased windows from Lowe's in the fall of 2020. They informed me at the time of installation that, because the windows were being installed in the winter that there could be some expansion and contraction occurring that could result in some minor leaks. They told me if this happened, to call Lowe's and they would make any repairs needed. In February we noticed small water stains running from the window down the wall. Since that time we have called and visited our Lowe's in Marysville Ohio on multiple occasions. Seve... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Placed a special order and paid for it totaling nearly $300. Called the store a couple of weeks later. They informed me that they could no longer get the item. So why did they never call me to let me know??? Now my project is delayed.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered a Samsung washer and dryer online on May 15, 2021 to be delivered on June 9, 2021 between 8am-12pm. I received a phone call from the delivery driver at 9:05am on June 9 saying that they were 20 minutes away with my dryer. The washing machine was NOT delivered despite my online order reflecting that as the delivery date. I called Lowe's corporate to see where my washer was at 10:50am on June 9. I received a call back from their call waiting list at 12:20pm. I was told my washer hadn't arrived from the distributor bu... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowe's needs to ask "Craftsman" why they don't (craftsman) Give better customer service/satisfaction. I've been dealing with an issue with a riding mower going into the second lawn cutting season. That I bought with high hopes that it would not fail on me. I purchased the mower from Lowe's. I took it in for repairs and got it back several months later. Only to have the same issue happen almost immediately when i finally got it back home. Now they want me to take it back in so they can have it for several more months (craftsm... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Ordered items in February 2021 received 1/2 of order after 1 delayed delivery date. 2nd half of order was never received after 3 delayed deliveries over 4 months. Changed contractors start date 3 times, received inaccurate communication from their customer service department, unable to reach store by phone directly, had one supervisor and store manager refuse to speak with me, finally spoke with a supervisor at their 1-800 # who cancelled the order and initiated a refund. This is not the kind quality customer service I expec... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Today we bought a 124 Gallon Suncast deck storage container. The employee you helped us was fantastic. His name was Art and he certainly went the extra distance to make sure we were taken care of.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I am so disappointed and angry with Lowes. Ordered washer/dryer pair on 5/29/2021. I set delivery of BOTH together on 6/12/2021. Waited into the evening past delivery time. Finally, only the washer showed up. Called my local store on 6/12/2021 and spoke with a man in the appliance section who said he would have someone call me on Sunday morning 6/13/2021 at 10am. That call never came. I went to the store at 10:40am on 6/13/2021. Told 2 people what had transpired up to that point. THATS WHEN THE TRUTH CAM OUT. Lowes leases AL... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I have had 2 outside doors, including storm doors installed by Lowe's in Lenoir, the installer they sent was a private business and did impeccable work, however my thrid door and storm door was a disaster. They contracted Foot Hills Pro for the work and that was a huge mistake. Foot Hills sub-contracted 2 individuals to come do the work and it was horrible, used the wrong wood, installed all the wrong kind of trim, it looked like garbage and did not match any of the rest of our windows or doors. After numerous complaints on ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,428 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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