Lowe's Home Improvement

Carol O 

on BBB

3 years ago

In Tennessee when you purchase a garage door opener with installation the purchase including the product does not have sales tax on it. That is State Tax code except recently at this LOWES they tried to charge me sales tax and when I complained the****** manager and the store manager talked down to me, they refused to comply with the state tax codes. The did the list time I purchased something with installation I guess that is just that much more on the bottom line for them. So I went to ********** they did not charge the sa... read more

Pastor Tina R 

on BBB

3 years ago

I took a customer who was a senior citizen recently into Lowe's they refused to wait on her they pretend they couldn't understand what she was saying the woman that was working in the paint department was very rude to her and ultimately she bought nothing because the lady pretend that she did not understand what she was saying and there was nothing wrong with the elderly woman's vernacular. Now I've been ill treated in Lowe's also and will which I filed a complaint earlier but I feel that is just doesn't make any sense to tr... read more

Marvin 

on BBB

3 years ago

i bought premium decking boards and some of the boards have sap running out of them and Lowes will not replace them - not tracking sap in the house - hassle to replace 16 foot premium decking boards at extra expense. so obvious of complaint. 

Linda P 

on BBB

3 years ago

To start, TODAY'S DATE is 9/9/2021... If I could give Lowe's a negative 10 stars, i would. On January 14th 2021, I called Lowes due to our dishwasher not working. The dishwasher is under a extended warranty. We suspected it was the same issue, the water pump and motor. We had these same parts replaced and repaired on 9-6-2019 and 4-28-2020 on this same dishwasher. January's 2021 diagnosis was the same, the water pump and motor. The order was placed for the parts on January 18, 2021. On January 27 received a call from dishwas... read more

Tomas M 

on BBB

4 years ago

My review is based off of my experience opening an account with Lowes. I got a Lowe's card to do some remodeling instead of going to Home Depot because I am a veteran and thought it would have been a better experience. I couldn't have been further from the truth and have had nothing but issues. They even cancelled my card because of a mistake THEY made. I have my card set up for automatic payments but made my payment at the store so when the due date came they still tried to take the money from my account and then said it ha... read more

Alexander B 

on BBB

4 years ago

This is a long review but a MUST READ! Worst customer experience i've ever had. Purchased a $700 outdoor gazebo through their online store at end of May 2021, which was damaged when I received a week later. Contacted customer care in middle of June who told me they couldn't send me another, I would have to send product back through Fedex and receive a refund/repurchase (okay fine). Never sent me return label so had to call again beginning of July (annoying but still okay, even though it takes an hour on hold just to speak to... read more

Donna R 

on BBB

4 years ago

Purchased a washing machine from them and have had nothing but problems with the unit. They say we need to have a repairman come out multiple times before they will refund our money. They have been out 3 times already to try and fix the problem, with no luck. It still doesn't work correctly. I am beyond frustrated with Lowe's and their customer service. 

Chad N 

on BBB

4 years ago

so i went to Lowe's to swap out my broking craftsman's hand tool as they say (we will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. We ask that customers bring in the item, and we'll replace it if we have the product. If we do not have the product, customers can call the Customer Care Hotline (*************)." Maureen W******, Lowe's) but what they don't say is without a receipt they will charge you the taxes on the tool. who keeps the receipt for 10 years + what a joke!!! 

Carolyn D. 

on BBB

4 years ago

I am so disappointed at Lowes in ******************************** FM2920, ********************************. I purchased a ******* refrigerator on 9/2/2021, which was to be delivered on Saturday 9/4/2021. Prior to leaving the store on September 2, I reviewed my order just to find out that the wrong color refrigerator was ordered. The order had to be canceled and re-done. This time a different refrigerator how to be ordered Because the one I originally wanted was not available in stainless steel. Another refrigerator order was... read more