Lowe's Home Improvement

Daniel J 

on BBB

3 years ago

I was treated like a thief for taking materials back to Lowes and it took 5 days to get my gift card which I used as immediately and have no plans to ever go back cost me one hour pay for one of my guys with me and they do not care 

Carla C. 

on BBB

3 years ago

The worst ever experience; and I do not say this lightly. EXTREMELY poor and unresponsive customer service. ********************** does not honor ETAs on deliveries and installs. Placed an order for two replacement cabinets (from their previous kitchen install- which was also a disaster) on 5/2/21. Here we are in November ************************* call from install team. Ive left several messages with not return call. Ive call the 800 number and theres only so much they can do. You would think by now I would have gotten a ca... read more

susan a 

on BBB

3 years ago

I bought an Amana washer from Lowes along with an extended warranty totaling One Thousand Dollars . The washer is a lemon it worked one week. The extended warranty can not schedule me for one month, and the warranty company told me to bad! The department manage was not authorized to help me the store manager **** is worthless he has done nothing to help me. The *** of Lowes *************************** is worthless as well. The states Attorney General suggested small claims, reverse the charge on my credit card and inform the... read more

Matt C 

on BBB

3 years ago

I have had a terrible experience with the Lowes in ******, and have had no support from the management team at Lowes. I ordered a custom exterior door from the ****** Lowes store with Art, and the *** for the door when I ordered in July was 30 days. Then each month the *** for the door gets pushed back, and after multiple calls and no return calls, I finally got a confirmation that the door would be in on Nov. 3rd 2021. Art from Lowes even called me and personally let me know the door would be delivered to Lowes on Nov. 3rd.... read more

Caitlin M. 

on BBB

3 years ago

Do not get a lowes credit card they will s**** you out of money. If you don't pay by midnight the due date then they will charge you a $40 late fee even if you only owe them 20 bucks. they give no grace ****** on their due date like every other company in America. I was only 4 days late on my **** and they slapped a $40 fee on me. You have stolen enough money from me Lowes I will no longer be using your services and will let my friends and family know of the underhand money grab you are making as a company and to not support... read more

Michael M 

on BBB

3 years ago

I had carpet and tile replaced with vinyl plank floors. The one-day job turned into a 3-day job due to unexpected issues with the subfloor. After the vendor pulled up the rug and tile, it was determined that the subfloor was uneven, and the vinyl plank floor could not be installed without a new subfloor and leveling compound. That would allow them to create a smooth surface before laying the floor. Plus, by installing the subfloor, I was told that it would fix the large gap between the door frame casing and the floor in the ... read more

L N 

on BBB

3 years ago

Had to provide 1 star: preferred choice is NO star. Poor customer service and dishonest sales practice. Bought washer ******* WF45R6300AV (stainless steel and steam) $1,106.38 and $30 haul away on 10/30/2021. Lowes delivered product damaged on 10/31. Refused damaged washer and submitted written request for replacement. Lowes called and sent email replacement to be delivered 11/1. On 11/1, driver delivered replacement and was argumentative in picking up haul away as he was not aware of a pick up and did not have room on his t... read more

Eric L 

on BBB

3 years ago

I made an online order for about $3,500. The charge was placed on my card and then within hours credited back. I got a notification from Lowes that the payment was declined. I went back on to the order and noticed that half of the order was paid for, so I re-paid for the other half. Then yesterday Lowes charged me AGAIN for the full amount. I am now charged twice for $3,500 and am told that it will release in a week or 2. This is totally unacceptable. I am not a rich person and having $3,500 tied up on my card has put me in ... read more

Jeff G 

on BBB

3 years ago

2 MONTHS with no Refrigerator. Even though we PAID for a "Protection Plan!" About 3 years ago, we purchased a brand new, GE refrigerator from Lowes for $1,800. Because this was an important purchase, we opted to buy the "Lowes Protection Plan." Within 2 weeks, the refrigerator stopped working. As the plan decreed, they sent a repairman out, and the refrigerator was repaired in a few days time. Things were fine until SEPTEMBER 4TH of this year, when we awoke to a puddle of water in our kitchen floor. My husband called Lowes, ... read more