Lowe's Home Improvement

EA J 

on BBB

3 years ago

Lowes ******************************************** recent months. I am a regular and these past few months, I have notice they will take their time to respond to a customer concern. Also they are rude and rude to their employees. I have seen how they respond to questions and lets just say its not great customer service. I am very dissappointed on how this Lowes has gone down. 

Tim L 

on BBB

3 years ago

Lowes deserves no stars. I ordered 10 windows in August 2021, to be installed by Lowes. I was promised that they could be installed in early October. When I called in October, no one seemed to know what was going on. They told me that it would then be the end of October. I received no information from Lowes, and no one would respond to emails or phone calls. I continued to to call and email all of November with employees promising to look into it and promising to call me back but then no response. Now on Nov. 30, they tell m... read more

Emily W 

on BBB

3 years ago

I went to the Lowes store in **** **** on 11/21. I purchased a new washer and dryer to be delivered 11/23. It was delivered. We set it up and the washer did not work. It had a fatal code that said unplug and call service. I called the store the next day at 7:00am (my store opens 6am). I held forever then a lady answered and said oh appliances people dont come in till 8:00a. I explained to her the situation since she said she was customer service and she said call back after 8:00 when appliance people come in she couldnt help... read more

Angie L 

on BBB

3 years ago

This review is specific to Lowe's ******************** out of the ******, ** store. ************ services are now managed out of the corporate office in **********, ** - so this review is not aimed at Lowe's, ****** employees. We have used Lowe's installation services in the past for fencing and windows. We have been happy with the overall value and execution of previous projects, but have recently had the most disappointing fence installation experience. We waited an extended period of time for the project to start (no surp... read more

Angela O 

on BBB

3 years ago

The worst shopping experience I have ever had at Lowes in *********, **. The employees stand together and talk. No assistance after waiting 30 minutes in the blind isle. Products mislabeled and priced. While several products were on the shelf, they refused to honor their mistake! I asked for a store manager and was never given one. I have contacted the *** and will continue to write the district manager and general manager. After working in retail for 15 years myself, I can no longer sit silent. Consumers are not the priorit... read more

Ryan H. 

on BBB

3 years ago

If you purchase any appliances take home with you they can't set deliveries correctly and may sell your already purchase to someone else like they did to me and managers want to use the excuse of being short staffed 1 day they're short 40 people according to 1 manager and the next day another says 70 people. And on top of it they will put an employee in a department they have no clue about and good luck with getting help from employees cause none know what they're doing and their customer service(stated on all employee unifo... read more

Lisa V 

on BBB

3 years ago

The Lowes on ************ ******* ** is the worst. We ordered a stove from them. The delivery people damaged the stove. Made 4 phone calls and was left on hold for 20 minutes. Told the ** electric Range I ordered was out of stock. The initial visit to the store was met with racism and micro aggressions. The store manager was rude and gender biased. I was treated like some angry black woman even though we were spending our money and was delivered a damaged product. to make matters worse, our home was damaged by the delivery m... read more

Dr P 

on BBB

3 years ago

Did you know that Lowe's keeps your old addresses and phone numbers for many years, even if you have asked repeatedly to have them deleted? They still have my main address as one in another state that I moved from in 2012, along with the phone number associated with that address as well as another phone number that was disconnected several years ago. Every time I have made an order since then, the old information has come up on the salesperson's computer screen, and I have repeated the correct information and asked to have t... read more

Allen 

on BBB

3 years ago

Lowes.com charged my account multiple times for a new fridge resulting in all my finds being tied up for over a week.Customer service basically told me it was just fault for not verifying the order in person. What does that even mean?? Horrible customer service experience