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Lowe's Home Improvement

2.7

About this business

Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help! 

Location details

151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
2.74,435 reviews
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Kristy S's profile image
Kristy S 
3 years ago

Purchased 15 Pella windows, 2 storm doors and 2 heavy inside doors from OPFL Lowes in March 2021, original delivery in **** was only 2 doors, second delivery received windows and doors in mid July 2021, finally came to install end July 2021. After 3 more days the install was botched, products forgotten or just not ordered. I had to go myself 2 times to the store to get items, I have had 2 other days for partial repairs and will still need to take 2 more days off to complete and be inspected. 9 days total leave from work and ... read more

BbbUser123's profile image
BbbUser123 
3 years ago

lowe's sells exstended warranties, and does not screen their warranty repair companies they use. They sold us a warranty, and when we needed it, the person they sent admitted a) they'd never been to any school; b) has never trained under a licenced plumber or appliance repair man. Not only did he bend my dishwasher door, it now leaks (it didn't at all before he came), he scraped paint off the door laying it on the door, he manhandled the door and put gauge marks from the tools he used, and he damaged an itnerior gasket seal.... read more

mike s's profile image
mike s 
3 years ago

AMazing that this is yet another business that the BBB gives an A+ to that has had so many complaints, state AG legal actions, and history of poor customer service! Most of us would give them a D or F. My rating is based on the FRAUDULENT web process of issuing a ***** "label", calling it "shipped" (a lie) and not allowing a refund on item that even they admit HAVE NOT SHIPPED YET. They lie about some aspects of orders and admit others just flagrantly NOT allowing a refund and holding money hostage. I am currently in that si... read more

Michael F's profile image
Michael F 
3 years ago

To whom this may concern, On Saturday 12/4 the order I placed was delivered. The item was delivered broken. I have CLEAR evidence of the damage during shipping. I have contacted Lowes 4 times in attempt to simply receive a REPLACEMENT for the item that I received damaged. I was promised by the corporate rep on 12/8 I spoke with that my local store would reach out to me on 12/8 or 12/9. That time has passed. I feel that I have been ignored and overlooked. The ONLY mistake I made was ordering the item from lowes.com. I receive... read more

Kathy A's profile image
Kathy A 
3 years ago

I own a rental business. I, ONLY, correspond with a potential business project owner for installation not any renters that *** live there nor the paperboy that happens to be standing there. I own the building and take care of anything that has to do with that building. This is why an appointment is necessary to carry out any job that I might be wanting to do. This is why my building succeeds and is in good condition. I purchased a contract with Lowes to install a garage door opener. I was told an installer would call me with... read more

Daniel V's profile image
Daniel V 
3 years ago

Lowe's uses any schlubby contractors they can find to do their installation jobs. I have a roof that is only 2.5 years old and already is failing. Lowes did not do their due dilligence in vetting their contractor and they cut corners on the roof flashing and I now have leaks in my roof.Don't worry as long as they can say it's outside the warranty period they can tell you it's your own problem and you can drown in all the water from your leaky roof.Do yourself a favor and get a reputable roof installer to do the work and leav... read more

Speechless's profile image
Speechless 
3 years ago

False advertising, FTC violations, Dishonest leadership team. This company has violated and falsely advertised (still falsely advertising) the sales of online products. After a combined one year of waiting for two separate orders, I never received my complete orders. I was charged for a deliver that was never placed on the truck on two separate Occasions- this is a violation of the Lowes own policy. It took literally a combined 8 months for my bank to settle the dispute for two orders. My money was held for months, and three... read more

Jim H's profile image
Jim H 
3 years ago

12/6/2021 I purchased an upright 20+ cubic feet freezer from Lowe's. Paid cash. They delivered it and set it in place. After about a month I started noticing ice collecting up on the ceiling of the inside of the freezer. After further investigation I noticed that the seal is not sealing at the top it's about a 4 inch area that is leaking air. After a further further investigation I noticed the door is bowed in that area. I called Lowe's they would not help me, I called their customer service line and spoke for over an hour t... read more

Rose F's profile image
Rose F 
3 years ago

I waited a few days before I posted this review, it is very rarely that I do reviews positive or negative since I feel as though people only leave reviews when they are upset. I want to start off by saying mistakes happen, I understand that and I make mistakes myself we are all human. But the way that Lowes handled this mistake, ensures I will never be back for any major purchase. My husband and I ordered an ***** electric range from the delta park Lowes, when we unpackaged the oven we see it is a whirlpool gas range. We cal... read more

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 2.7 star rating with 4,435 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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