Lowe's Home Improvement

DG 

on BBB

3 years ago

I chose Lowe's over another major retailer to purchase a dishwasher online because next-day delivery was promised. The other retailer had a one-week delivery time. I was promised a window of **** pm the next day when I made the purchase online at Lowes.com. The morning of the scheduled delivery I received an update that the delivery window had been moved up and that the delivery would occur between 8am and 12 pm. I waited at home all day for the delivery which never happened. When I called Lowes.com customer service, I was t... read more

Emily H 

on BBB

3 years ago

I just learned about a disgraceful practice committed by Lowes. When someone orders something online then decides they dont want it, Lowes simply throws the item away. Lowes employees are not allowed to take it. These items could be donated to organizations and people in need, and they dont. The amount of waste, the disrespect for the planet, the burden put on our sanitation workers (paid by our taxes) is unacceptable. This has to change. I will never shop at Lowes again. 

Brenda B 

on BBB

3 years ago

I ordered an item as a Christmas present for my husband. It was to be delivered by the 12/21/2021. I checked the tracking and it showed that it was in transit on the truck on 12/20/2021 to be delivered to my home. next on 12/22/2021 I got on Chat. I was told to call ***************** Customer Ser closed at 6:00 p.m. so I called on 12/23/2021. I was told that CS (*****) would call me back when they tracked down more info. She did not call me back. I called CS back on 12/24/2021 to talk to a supervisor ******* He was very rude... read more

Toby P 

on BBB

3 years ago

On *******'s day I attempted to use my ******* military discount to make a purchase. The phone number I had been using for several years all of a sudden was not in the system. I went to customer service, and was told that I have to drive home an hour, go online, and set up a new military discount account through the website. That's a complete waste of gas to drive an hour, just to sign up for a discount (which I have been receiving without issue for years), then drive back to purchase the item. When you're spending $500, a 1... read more

Shelly F. 

on BBB

3 years ago

I just left the album ****** ************** Lowes where I stood in line waiting for over ***************************************************************** and two other Customers. Shortly after someone did show up to assist us one of the supervisors came over and informed him that he had to stop because that was in his department. So in the middle of assisting customers this person had to apologize and leave while we stood and waited for somebody else. The store was full of employees some that were sitting and And talking to... read more

Tracy C 

on BBB

3 years ago

About a month ago, my husband and I purchased an ** refrigerator and were told that they would be able to get it in and delivered within a couple of weeks. We opened up a Lowe's credit card to pay for it and were told that we would receive 0% APR for a year. On December 10th, we were called twice (once to confirm a delivery would be coming on Saturday, December 11th, and one, later on, to let us know that delivery was scheduled for 2:30 to 6:30 PM).On Saturday, December 11th, we waited and it was 6 PM with no call from deliv... read more

Matt M 

on BBB

3 years ago

I ordered a fridge from Lowes on their site around Black Friday to go on a vacant upstairs apartment thats going up for rental, after wed replaced the rest of the kitchen through Lowes. They sent it for delivery through XPO, who sent it out for delivery 6 hours early at the crack of **** on a Sunday after confirming it as afternoon just 12 hours before, at the time I requested afternoon originally and again that day after it was moved up a few days. Took 4 attempts to get ahold of anyone at XPO at which point I was told my a... read more

Cassaundra H 

on BBB

3 years ago

Lowes Sold my 98 year old grandmother an $800 dishwasher then exactly 2 months outside of the manufacture warranty the wash motor died. The repairman confirmed that it was not due to our usage but faulty parts. Neither Lowes nor whirlpool offered to replace or fix the machine as it was out of 12 month warranty. The repairman said this is consistent with appliance manufacturers as well as Lowes. He said 19% of the appliances are broken or defective upon delivery and many are designed to break within the first two years outsid... read more

Jacob P 

on BBB

3 years ago

Hello I am a 96 year old Lowes customer. I ordered an air conditioner / heater, I made a mistake and failed to put my unit number on the order. I put the address but not unit number. Because of this Fed Ex will not deliver it to me and will not change, amend the order so it can be delivered to me. I have contacted both Fed Ex and Lowes customer support and guess what they point fingers at the other company. You are the worst, sorry there is nothing we can do. Fed Ex says you can come pick it up at their location but it never... read more