Lowe's Home Improvement

Carolyn B. 

on BBB

3 years ago

I paid to have a porch built they sent out a contractor to do job people did not speak English and they did not finish the job They busted my siding black spots all over siding lattice is warped and the job still not done Lowes said they come out check it but never show up Guess I be filing a lawsuit 

richard r 

on BBB

3 years ago

Worst customer service in the industry. Not sure what's worst management or the lousy employees that work there. The ********/******************* ** location has a reputation for ignorant and rude associates. I would rather shop Ace hardware or ********** before Lowes. I will avoid that location at all costs. 

Jerry C 

on BBB

3 years ago

Bought a **** Deere with the 4 year protection plan. Initially called April, 2021 and 14 months later my mower is still not fixed! They keep telling me to wait another 2 business days. Service provider doesn't have any communication with them and refuses to work on my mower without authorization or payment from the warranty department. 

loren r 

on BBB

3 years ago

I tried to return a toilet that wouldn't fit.There was no was to know this as all of the clearance information isn't printed on any of the toilets at lowes.I found out that the toilet wouldn't fit after i put the wax doughnut on, and tried to seat the toilet. My valve in the back was being hit by the toilet.I purchased a new one and tried to return the old.I was told since I had " installed it" i could not return it." installed" because I left a little clean wax on the bottom...my bad.Ultimately I returned the toilet.Being p... read more

Nicole S. 

on BBB

3 years ago

I see all the bad reviews, but I am very impressed with Lowes. My husband had bought a washer/dryer and we had only one complaint the website kept trying to add things like the "extra" parts to the cart when we didn't need them or wanted them. Other than that our experience was AMAZING. We decided to use Lowes after have a horrendous experience with a similar company that kept delaying and pushing out further, we canceled with that company and went to Lowes, needless to say we had our Washer/Dryer within two days, SO MUCH QU... read more

Ty W 

on BBB

3 years ago

I used Lowes to purchased 10K worth of windows/installation to be installed in my home. The installation occured on 06.23.22 as I begin to explain where each window was were to be installed I notice they order 2 of the same window I did not need and left out 1 window. I have been trying to speak with a manager/general manager at the store. I have called and email and no responses from anyone at all. If you contact Lowes main customer service number they are unable to assist or provide incorrect information. The window I did ... read more

Richard C. 

on BBB

3 years ago

I bought a ******* washer from Lowes. It never worked. I had to do hours of leg work to get a return authorization from ******* which ******* told me they would send to Lowes. That hadnt happened and I cant get anyone from Lowes to even look into it. Ive made numerous phone calls to the store. No manager will even pick up my call. Absolutely terrible experience with both Lowes and *******. 

Robert F 

on BBB

3 years ago

We had the chimney wrapped in vinyl siding 2 years ago by Lowes from ********, **. One of the top pieces fell off. I called Lowes and was told that because it had been over 1 year, they do not do the reinstall of the piece that fell off. They did not offer to reinstall for a fee either. I spoke with the Store Manager in charge and a manager from the install division of Lowes (a separate entity). I explained that the top pieces were not attached correctly as there was nothing to retain the item to stay in place. That did not ... read more

Oscar R 

on BBB

3 years ago

I purchased fridge that has came back faulty with multiple issues arising on a daily basis. We have contacted Lowes and they have consistently states that they will get back to us in 2-3 business days but never receive any response. Terrible customer service.