Lowe's Home Improvement

Jason W 

on BBB

3 years ago

A simple project evolved into a frustrating arch across 14 weeks; simply put, I wouldnt trust Lowes *********** ******************* in building a dog house for my back yard. Lowes association with American Building Supply (ABS), a subsidiary of Jeld-Wen Windows and Doors, is ultimately the root of damage upon the Lowes brand and should be strongly reconsidered as a premier vendor. 3/22/22: Order placed; anticipated delivery 6 weeks.5/18/22: A&C ************************** texted pictures of damaged painted doors (not shipped ... read more

Dalila K 

on BBB

3 years ago

********** from here on out, worst experience ever with ordering online. This issue with ordering a toilet has caused nothing but stress, problems, and loss of time. They will have you just sit on hold for hours and not do a **** thing about fixing the issue. Spent $487.91 and will get refunded and never spend another dime there. 

Miranda B 

on BBB

3 years ago

We purchased a microwave that completely went belly up on us 30 days after delivery. Apparently there is actually only a 10 day return policy on their appliances from the purchase date. So even though it took them 2 weeks to deliver the microwave and then it completely broke less than 30 days after, the Lowes in **********, ** would not lift a finger to help. Gave ** the wrong number to ******* and did not even extend an apology or offer to call them on our behalf. Just sorry sorry customer service. I did not have the same i... read more

Katherine W 

on BBB

3 years ago

I purchased carpet from Lowes. Lowes sub-contracts out the installation. That company said it would be a 1 day job. They sent one worker for a two person job. This means I had to move furniture (a service I paid Lowes for) The guy did one room and said he would come back tomorrow and finish the job with another worker. He came back Saturday alone again and did the second bedroom. He then came out telling me he did not have enough padding to complete the job. I paid Lowes store to have my house measured prior to signing the c... read more

Dawn C 

on BBB

3 years ago

One register open on a Saturday afternoon. I asked an employee for help and he told me to figure it out myself or ask the cashier with 10 people in line. He said the product that I was looking for might be on a pallet somewhere and I should look outside maybe. Then he went back to facing screws. Customers were helping each other with things employees should have be doing. This store is the worst. 

Dave R 

on BBB

3 years ago

Very disappointed. I have always liked Lowe's and frequent their store regularly. Yesterday, after lot's of research, I decided to purchase a new Pit boss grill-smoker. I had already been to Lowe's once looking at them. They had the $700 one I wanted in stock so after 45 minutes of looking around I had to track down an associate. He took 20 minutes to locate it in the back and then after another 25 minutes of looking for an associate that could operate the lift, he tells me that no one in the store is licensed to operate a l... read more

BENNIE W 

on BBB

3 years ago

HORRIBLE EXPERIENCE! Purchased Frigidaire double-oven from Lowes/******* store 05/16/22. Delivery/installation scheduled for 5/29/22 with a 2nd party company. They called a few days before this and said they could not deliver but needed to come instead and check space, outlets, etc. They rescheduled for delivery/installation for 6/6/22, and sent a 3rd party company. The tech damaged my cabinet door removing my old oven (I reported it). He tested the oven - it heated and clock stayed on. Next day - it never heated! Called the... read more

Antonio O 

on BBB

3 years ago

Defective Treadmill purchase from Lowe's they refuse to pick it up and uses their link credit card company to reject my charge back by telling their credit card company not to refund me. This is why you should never "ever" open up a credit card with a retailer like this (Lowe's) because they have control of refusing to refund you back and they have total control when you use "their own" Lowe's credit card. I've contacted corporate they said they will take care of this but nothing has been done. 

Martha R 

on BBB

3 years ago

I will never buy from Lowe's again The delivery service delivered item but failed to hook up item or haul the old item. When trying to seek help by phone, I am put on hold for over an hour and then, because no one ever took the call, I had to drive to store to get the help I needed I also tried the corporate office and again I am put on hold. This company is awful.