Lowe's Home Improvement

Juan C 

on BBB

3 years ago

Purchased a washer and dryer combo 11 of July 2022 from ********** Lowes. I was scheduled for delivery on July 13. The Lowes driver calls me the morning of the 13 and tells me that the washer was not loaded because they could not find it in the warehouse. I call lowes service line and and the lady on the other end of the phone cannot understand why it was not loaded when they had over ************** that same warehouse. So she rescheduled a delivery for the 16 of July from 4-7 pm. Here were on the 16 at 630 and I call to see... read more

JENNIFER A 

on BBB

3 years ago

I ordered a building on Friday July 15, 2022. I told them I saw online where I could get it delivered the next day. She said yes. Well the building never showed up. The girl up front said the delivery guys has up to 8pm. Well never showed up. I had to go this morning. The excuse was I ordered a few minutes before cut off time and they didn't have time to get it ready. So now I have to wait till Monday for the delivery if it comes then. How do they think this is ok. Its ******** and unprofessional 

Jo ann H 

on BBB

3 years ago

I have a refrigerator/freezer upright unit and I purchased extended warranty. It is with assurant under lowes. I was told to find my own repair man to fix it . It has not been working well since since Wednesday evening. I spent 2 days calling not a good response from them. They have blocked my phone number. 

Michelle O 

on BBB

3 years ago

They delivered a badly damaged washer but I got to keep it until a new one was delivered. That meant I had to deal with the delivery company twice. They are the worst. Its an outside company. I wont buy again from lowes because of the delivery company they chose to use 

Sebastian L 

on BBB

3 years ago

I purchased 2 kitchens and 5 bathrooms from Lowe's. When I received all the cabinets 3 months ago, I advised them that the house was ready to install everything except the upstairs kitchen. Incredible installation advised me that the won't do 3/4 of the install. I called Lowe's ********** and all the did was give me the number of the installer. I ended up having someone install everything except the upstairs kitchen and now all I get is "I'm sorry I'll try to help you" nothing is being done for the past 3 weeks. I can't clos... read more

Co B 

on BBB

3 years ago

Purchased some wood floors from Lowes on a Lowes credit card. Interest Rate is ****%, when I contacted Lowes to discuss the interest rate and whether it could be changed, I was told an automated system sets the interest rates and it decides whether your interest rate maybe changed. I told the rep that the response was ******** would like to speak with a manager. I was then told that there is no manager available to speak with me. I should call back within 1 hour. I persisted and asked again to speak to a manager and was told... read more

Jessica P 

on BBB

3 years ago

LOWES PROTECTION PLAN IS A SCAM!!! I was charged around $100 for a 5 year replacement plan/warranty. When my less than 2 year old washer died I contacted them immediately. Here I sit a month later, STILL NO WASHER! I have spent countless hours and $ @ the laundromat and they tell me the earliest appointment is still over 2 weeks away. When I contacted them and expressed my concerns they offered nothing except simply "deal with it". I will destroy my credit card (that they try so hard to push on everyone) and shop ********** ... read more

Philip L. 

on BBB

3 years ago

Good evening, I purchased product from the location at (***** County **.)for the electrical for the house we have been building ourselves and today (07-14-2022) I went to return some over flow items from my electric. It has been some time since I purchased these items. Upon customer service ringing up my return items, I'm told that since it's been over 90 days with no receipt they could not do a store credit. Also they informed me that if they get to many returns from a customer they will lock you out for any return. I wonde... read more

Roger W 

on BBB

3 years ago

Ordered an oven back on February 16, 2022 from the *********, ** Lowes. Went to the *********, ** store in July ************************************************************************************ June of 2022. The *********, ** store never contacted me letting me know that the order was canceled. Went to get a refund and was given a partial refund. I bought an extended 3-year warranty. I was told I had to call the warranty place to get a refund from them. I told the *********, ** store to give me a refund for the warranty a... read more