Lowe's Home Improvement

Clifton R 

on BBB

3 years ago

Horrible experience overall. Orderded 11 blinds (4 custom-ordered) with some that were ************ but needed to simply be cut, and had a contractor come out to measure my window dimensions for proper fitting.Terrible experience due to the following:1. Paid for blinds on 4/27; the sales associate didn't bother to tell me that the roller shades I picked out were going to take nearly 2 months to receive (if she had, I wouldn't have bought them). 2. Installation scheduled for 7/8/22; however, the blinds I had ready at my house... read more

Corissa B 

on BBB

3 years ago

I went to Lowe's to purchase a side-by-side refrigerator. I made the purchase on 6/30/22. The delivery (3rd party service) was 7/16/22. I received a call the night before, informing me that my fridge would be delivered between 8am &noon. They showed up at 2:30pm. The guys did not remove any of the plastic or packaging from the fridge. One if them told me that he could not put the door handles on because of the plastic and that once I removed the plastic, I would have to put on the handles. He told me that they couldn't hook ... read more

kIMBERLEY s 

on BBB

3 years ago

To Whom it may concern, I writing this letter to explain my compliant with the Lowes located at *****************************************************************, I started this process of purchasing two storm dorms on May 10, 2020.. The guy did come out a measure the doors and I was told that I would receive a call in 24 to 48 hours. I never received a call so I followed up with the store. I finally got a quote on May 17, 2022. I called and was told to come into the store and pick out the doors. I asked if I needed to make ... read more

James S 

on BBB

3 years ago

Single handed scam artists. Requested small countertop with backsplash online. Paid down payment. Sub contractor comes put to measure and asks spouse what is wanted, she states whatever is requested in initial order. They send in measurements and upon install no backsplash is installed. Asked installers and they say there is none, but you can purchase one from us on the side. Call Lowes immediately and told that installer would call to fix. Received no call, called back to Lowes, installer would no pick up. Call several more... read more

Charles A 

on BBB

3 years ago

Destroyed the flooring in my home after putting in vinyl flooring. 

Lynn D 

on BBB

3 years ago

I purchased a washer and dryer from Lowes to be delivered, I recieved a call from them the day prior to delivery stating the delivery would be on 7/28/2022. No one showed up. I contacted the store I purchased it from via phone 5 times and was transferred to another representative . No one picked up the phone. I drove to the store in ******* ** where I made the purchase and was told they use a third party delivery service. They were unable to get through to the service via phone. I did not purchase the items from a third part... read more

Nathan F 

on BBB

3 years ago

Shady rebate stipulation prevented my reimbursement for free dishwasher install. Purchase a $599 or higher appliance and get free basic installation of $169 via rebate. Fine print says you cannot purchase the item plus installation online together. The installation must be purchased separately to qualify. This is completely unnecessary and unreasonable bait and switch tactics. Buyer beware. 

Scott R 

on BBB

3 years ago

Very ************ wow I never have this before and it been two months I havnet got my money back for not doing the job right for installing windows 

ANGELICA G 

on BBB

3 years ago

NO STARS IF I COULD! DO NOT GO WITH LOWE'S IF YOU ARE USING AFFIRM!!!!They made several transactions to the virtual Affirm card and canceled the. It is almost like they waited for the card to expire so that they could get another form of payment from the customer.This has happened to me several times within the past few months! It is upsetting when you think they have a great reputation. It is just running their business poorly!