Lowe's Home Improvement

Margie P 

on BBB

5 years ago

We got the Lowe's credit card for the deferred interest. You have to call each month to tell the company Lowe's uses to tell them how you want your money allocated. They don't necessarily pay on the account which will start accumulating interest first. I have 4 accounts on my card and three have deferred interest. What a headache. Also, the 84 months at 8.99% interest they charged me the 20.00 in interest before it was even posted to my account for the first month. I never had a chance to pay it off if I wanted the interest ... read more

YOLANDA P. 

on BBB

5 years ago

TERRIBLE MISTAKE!!! I WISH I HAD STICK TO MY GE REFRIGERATOR...I was happy at first when I purchase my refrigerator in March 19, 2019 soon be 1yr only because of the looks is so beautiful and different from what I've ever seen. I wish they had the 5 door refrigerator in GE Brand. Or I wish they could swap mine and give me a new one since it appears that this refrigerator may have issues with the doors, and ice makers; first I had to call for service for the ice maker it started making more than it should and flowing over the... read more

Thomas M 

on BBB

5 years ago

Terrible service!! I purchased a refrigerator from the local store at 2900 Martins Dr West Carrollton, OH 45449 on 2/8/2020 to be delivered tomorrow (2/18/2020). I called today to confirm that delivery and found that 1) they had no order under my phone number and 2) they did not have a refrigerator to deliver. Of course, they have already processed the charge on my credit card. I spoke to a manager who told me it would be about two months to get what I purchased. Alternately, they could provide me an "upgrade" to a brand/mod... read more

Nancy W 

on BBB

5 years ago

DO NOT ORDER FROM LOWES : Had a dryer delivered today and they told us we didn't need the new hose when my husband got home he went down to look at it the old hose had a hole in it... Will NEVER order from Lowes again called and they said well its delivery not Lowes - Now I have a great new dryer - BUT I CANNOT USE IT!!!!! Cannot get the new hose on shocking guess that's why the delivery people told us we didn't need it. LOWES come and get your DRYER! 

SKM 

on BBB

5 years ago

This review is for both Lowe's and Ultimate Home Services (which does not exist on BBB). I went into Lowe's to purchase natural stone for an accent wall in the living room. I spoke to numerous sales representatives about my project over the course of several weeks. I selected the stone and scheduled a measurement with UHS. UHS measured the wall and submitted a square footage over 25% greater than the actual measured area. I complied and paid for the labor and materials for this exaggerated square footage due to a strict time... read more

Igor L 

on BBB

5 years ago

Lowes became terrible with anything they need to install. My recent experience with double oven installation project was overwhelmed with mistakes and miscommunications between Lowes and installation contractor, causing initially a month long delay, and subsequently cancellation of the project a day before delivery date, due to a call from installer who pretended he never agreed to the installation price that Lowes quoted. The installer was rude, and conversation quickly escalated to unacceptable language, so the whole proje... read more

George S 

on BBB

5 years ago

Garden city Lowe's is operated by clowns. The response on all these complaints shows me the whole company is run by clowns. "Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers." Thanks Lowe's for showing me why********** is better. 

Darin M 

on BBB

5 years ago

DO NOT EVER ORDER CARPET FROM LOWES. Its process is lazy and inefficient. Guy comes thru for 15 minutes to do measurements at 1 pm. Doesn't turn work in till next day, takes a 10 days to do calculations for the measurement. After that, the wait will kill you. Its taking 35 days from the date of calculations to put in carpet. There process is terrible at best, when your in the store nobody is available for help and not knowledgeable. DO NOT EVER ORDER CARPET FROM LOWES 

Kristopher S 

on BBB

5 years ago

The company sells new snowblowers online but then tries to deliver used and open box items. Clear bait and switch trying to scam your online buyers. The *********** location has done this twice to me and is extremely rude because I won't accept a open box/used item when I have purchased a new item at full price.