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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Worst customer service experience of my life. Purchased a stove on 3/3/2020. Delivery was confirmed by phone on 3/10/2020 for the morning of 3/11/2020. I took off work to meet them, and they never showed. Was promised by multiple employees after numerous phone calls that they would have it there the following day. This is after they claimed "they did not know it was in the store" even though THEY called me to confirm the first time, and multiple store employees confirmed otherwise!! Wasn't delivered yet again. They cancelled... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowes has endorsed dogs taking over store. Dogs licking candy bars at the checkout register and pooping in the isles. With the Coronavirus at hand, this is totally irresponsible.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Ordered a freezer on sale online. Order got cancelled a few days later that item is not in stock, even though it is still offered for sale on line for a higher price now and an in stock status. Bad customer service.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Don't ever buy from Lowe's. Delivery is awful. Called to tell me they will arrive 5 hours before appointment or cannot deliver. Ordered washer, dryer and fridge. Arrived with only washer and fridge. Won't even install washer, even after specifically ordered installation. I returned to complain to store manager. Mark can't even refund my money "until truck driver returns all the items," as though a customer has to guarantee the safe return of items by their delivery company. Never again buy from them ever.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
understaffed and undertrained. 3 days trying to determine the status of an order only to find out it had been returned to the vendor without me every being notified. 3 times I was told I would get a return call, never happened.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Had a glass sliding door installed 5/8/19 & paid for Windstorm Certificate. Called several times, checking on it. As of 3-12-20, still no certificate. Checked with TDI and they have no record of one even being applied for. Called Lowe's manager, then corporate. Finally had a call back with promises that everything is ok and door is covered by windstorm, but still no proof! Left another message today. Very frustrating!!!
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Terrible service and product. Beyond the initial SALE they don't CARE about you! Their extended warranties are QUITE the song and dance. AVOID shopping at Lowes. Their management is a JOKE. They will argue with you. Insult you. Condescend you. They will make you feel like a liar. It is AWFUL. They know all the right things to say. They will hang up on you! The appliance manager Mike at Lowe's Belleville store hung up on me yesterday!! CLEARLY they do NOT care. Management at Lowe's is a JOKE!! It's MY problem now because I pa... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
i have been battling it out between Lowes and Mohawk for over 6 months at this point and still have not gotten a resolution. I had purchased PergoMax flooring in my living room and it supposedly has a lifetime warranty. After a year an a half, it started having bubbling issues between slats due to cleaning cat puke off the floor. We also purchased the best Gold Under Lament to protect from moisture. Anyway, Mohawk is claiming that it was installed wrong and Lowes in claiming that they only warrant the labor for a year and ca... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
hired lowes do fix my roof a few months back. the roof job did not go smoothly; and now this 2 day drywall job is on day 3 - the crew did not show up "bright and early" - and won't be here till tomorrow. called the sales rep to tell i was unhappy. and he got belligerent and hung up on me. lousy customer service. two jobs in a row that did not go well. they will not get any more of my business.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,426 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is closed now. It will open tomorrow at 6:00 a.m.
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