Lowe's Home Improvement

Ralph D 

on BBB

5 years ago

Never buy kitchen cabinets from Lowe's! We have had the worst experience. Zero customer service. We bought over $8000 of KraftMaid kitchen cabinets from the Lowe's in Savannah, GA. When the cabinets were delivered two of them were missing from the delivery. Of course, the delivery guys said, "Not my problem, that's what was on the truck." After literally hours on the phone with the delivery company and Lowe's, the missing cabinets could not be located. We were told that KraftMaid would have to remake the cabinets. We thought... read more

Matt R 

on BBB

5 years ago

I had a horrible experience from Lowe trying to get one working fridge into my home. After a sub-contractor of Lowes (DSI Logistics) dropped off a defective fridge, I had to fight to get a replacement delivered with the fridge being out of stock, and then eventually out of production within a 2 week period of time. After numerous phones calls between the Lowes and DSI, I eventually just cancelled the replacement order and had them pick up the defective fridge and even that was a stressful situation mostly due to Lowe's poor ... read more

Suzanne D 

on BBB

5 years ago

II had Carpet installed 22 months ago by All about Floors, it is out of their warranty, LOWED and All about floor will not even give me the courtesy to come to look at it.. I need HELP now And I need to tell you a lot more 

Jackson H 

on BBB

5 years ago

I bought a washing machine on Friday, 2/28/2020. When I got home and took it out of the box, it was severely damaged. When speaking with their rude customer service, they transferred me back to the store. I spoke with the manager, George, who implied that we broke the machine even though they loaded it on the truck and damage was to the top of the machine. He did agree to replace it and was supposed to deliver it on Monday. They ended up not having it and said they would deliver it on Tuesday. On that day, they accidentally ... read more

Wayne S 

on BBB

5 years ago

I could not believe what my wife and I were hearing. We bought a washer dryer combo on Special from the store on 14th street. We were still under construction with our house so we stored it for 35 days. As soon as we started up the dryer a terrible noise and burning came out of it. I thought maybe there was a wedge put in place for delivery. That was not the case. Lowe's said 30 day return policy call GE That alone did not set well with me as I just spent $10,000.00 at this store. GE sent a repair man, we are still waiting f... read more

Julie 

on BBB

5 years ago

I have been battling withÂLowes and their extended warranty program through A&E for a month now. When the repairman came he was very uneducated on dishwashers my husband had to help him figure it out. Plus the repairman said my husband could just put the parts in himself. I purchased the extended warranty, we should not be expected to do the work ourselves! He said he would order parts but no one can give me proof parts were ordered, in fact the original service ticket was deleted, but I have a copy of it. They don't care th... read more

Mark S 

on BBB

5 years ago

Wasn't to happy with the store or it's service but we were very pleased with the installation contractor. 

Joyce H 

on BBB

5 years ago

Starts ignoring calls and emails because THEY are done not because you are happy or satisfied with the service/product. It's a waste of time to even TRY to negotiate with them. We had problems with Pergo flooring and installation by Service Pros. Service Pros is another BBB complaint. 

Paulette H 

on BBB

5 years ago

I ordered custom cabinets the 1st week of December 2019. I have had multiple issues from paying for the cabinets to this day having the cabinets completely installed. I was told today it would be the middle of this month (March). I paid thousands of dollars for their service and have not been informed unless I initiate the call. I have dealt with the managers, corporate office, and the installation company and get no where. I am furious that they don't mind taking my money but won't correct their mistakes and after this long... read more