Lowe's Home Improvement

WES 

on BBB

5 years ago

Lowes advertises $349 Char-Broil grill for days/weeks on SALE for $98.70, but never has any in stock for shipment or delivery and won't offer of fair alternative bargain on a grill of equal or greater vaule. They have left it advertised even after I called an pointed it out to them and they would not offer me a similar bargain. Instead, they insist on continuing to advertise a great bargain that they have no ability or willingness to honor. Sounds like a potential bait and switch or false advertising issue. Buyer beware. 

Jeff P 

on BBB

5 years ago

I had always thought Lowe's was a great home improvement store, and while they may have plenty of satisfied customers I'm not one of them. I ordered a basketball hoop for my kids on March 30th hoping to replicate some of the activity they got while attending school that's been cancelled for COVID-19. I received a confirmation on my order and then the shipping date came and went. I did receive an email from them letting me know the shipment was delayed but it would arrive after the anticipated date. The delivery date came and... read more

Rachel T 

on BBB

5 years ago

Lowe's had an item online for a certain price, and they would not honor that price. Nor would they offer any way to correct or help me get something comparable. Absolutely no customer service provided. 

muthukumar M 

on BBB

5 years ago

VERY VERY VERY POOR POOR POOR service. Today is 4/18/2020 and since 9 .30 am I am on the phone with Lowes and now it is 2.44pm and Iam still being helped Spent more than 5 hours already on the phone with Customer service (3 times) and Service Advantage( 2 times) and still on the phone. Problem very simple: Bought Craftsman Pressure washer Refurbished from the Lowes. Item Number*******5 = $319.20 4 year EPP numbe******** =$89.97 Transaction #:********* dated 3/08/19 with 4 years EPP( Extended Protection Plan). Store # 0704(... read more

Mike M 

on BBB

5 years ago

I recently spent a large amount of money on a total of 6 home appliances. The delivery was atrocious with multiple times and days given and no appliances arrived. Also, we ordered a fridge that was canceled without notification. Reaching out to Lowe's was a nightmare and we never received any satisfactory help. 

Kara S 

on BBB

5 years ago

Lowes appliance team is the WORST. I bought a washer and dryer set there, bought the extended warranty, then my washer broke. I had a repair company come out within 1 day to determine the problem. They found out it was the pump, then they ordered a new one. THAT WAS OVER A MONTH AGO. So in the middle of a global pandemic, I am forced to work so I can't get into the laundromat to wash laundry. I have to have my fiance come home early from work and risk losing his job so he can go wash laundry and risk bringing the virus back ... read more

Heinz M 

on BBB

5 years ago

Ordered Bam-Decking online via Lowes web site. After waiting 12 Days I called . Two days later a recording said to call the store. Store told me I needed to come in in order for them to pull my order out of the receiving dock area and they could not bring it to the pick-up area because it was to full. My feeling told me this store needed new management and a complete overhaul of its employees and attitude. Not everything can be blamed on COVID19. After waiting for an hour at customer service I walked back to the receiving do... read more

Shiann 

on BBB

5 years ago

I purchased a dishwasher from Lowes that I had to return (had a crack in the side wall). The return was smooth and because I returned within my 30 days of purchase, I was supposed to receive full refund. I returned the dishwasher on March 9th 2020. Today is April 13th and I still have not been refunded. When I contact the store, they have said it is out of their hands and my bank needs to deal with it. I have to now file a dispute with my bank in hopes to get this money back! Absolutely ridiculous! 

Matthew R 

on BBB

5 years ago

I'm messaging you because I literally have no other option, just looking for my problem to be resolved. So I purchased a blower about 13 months ago.The pull string broke and I took it to Lowe's within my "2 year extended warranty" expecting it to be exchanged much like I've had products done easily before. So the lady at the service counter informed me I needed to leave it with them and they'd send it off to be repaired. Ok. Then she insisted I sign a form insinuating there might be additional charges but she couldn't explai... read more