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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
SHAME SHAME on ME for not checking Lowe's BBB reviews before trying to place an order! I have been trying to give Lowe's my $ since 1-1-2020. It is now 1-6-2020, and I have spoken to 4 customer service representatives and corporate to try to place an order for home delivery of an iRobot vacuum. Total time on first contact 2.5 hours, second contact 30 minutes, and here I am AGAIN on the phone with them so far 32+ minutes and counting as I type this review. They honored a price match, drained my $100 gift card TWICE without pl... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased a window blind from Lowes at ****************,12/28/2019. The window did not work it was too big I returned that back to ****** Lowe's store 1/1/2020, address ********************* ******, NC 27529.The time was 3:15 pm, when I return window the Cashier was telling me I think you can't return it, because it's from Clearance but let me confirm, She asked Mrs. E**** Can we returned a clearance item E**** said we cannot take it back, because it's a clearance item. I asked her can you show me any writing document is... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
On two different occasions we ordered an appliance from Lowes online . Our refrigerator never showed up. They said there was an issue with the vendor, but it took several months for them to tell us that. Our combination washer/dryer was a much bigger issue. We ordered online after we were unable to find any in stock. We got a delivery date, and we got confirmation of the delivery date 2 days prior. 1 day prior to delivery we took out the old stacked washer/dryer and had the electrician come and convert our 220v outlet to a 1... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowe's does not deserve A+ rating ! I bought something online (received confirmation and delivery date) then they claim to run out of stock, but the product is available on their web site. Bait and catch business model ? Customer service employee id ******* is the most arrogant and clueless person I got to speak with ever.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered windows for our great room at the beginning of September. It was a special order for very large windows, and we were told it would take a minimum of 6 weeks for the windows to be manufactured. As long as they were ready before the dead of winter, I was fine with that. The installer's office scheduled our installation for December 9 as they were quite busy. December 9 arrived, and the installers brought a full crew--great people, very professional. However, they had some bad news: all of the windows were the wrong s... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
DO NOT BUY CHRISTMAS OR HOLIDAY ITEMS FROM LOWES! They sell defective merchandise and will not do anything to make it right. We bought an item on December 24th that ended up being defective. No problem we can return it right?!? Wrong!!! We did not make it there on the 26th, so now we are stuck with a yard decoration that is supposed to light up and does not. We called customer service and were told they were there to support the stores not the customers.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
My name is ************* My wife and i decided to purchase a kitchen appliance set over 4000.00 dollars at the local *********** store.We went in on November the 14th and ordered the set.It was the Lg set the sales person recommended.When we order the set the sales lady assured us it would be delivered December the 16th.My wife took off that day from work and no one called so i went to the actual store and ask about the delivery .They then told us December the 31st. So we excepted that and it came to December the 31st my wif... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
When a Lowe's sales person tells a customer they will not be satisfied until the you are satisfied, it is a lie! They contract their installation jobs out to incompetent people who usually aren't with them more than a few months! At least that is what happened to me. They pass the buck onto the manufacturer and leave the customer out to dry.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
************** LOWE'S: Today alone (I've had 2 separate other issues with this store including their mistreatment towards me), I went in to the store to buy some marble rocks for outside my home. I started by going up front and the lady at customer service who had just tended to a man in front of me was acting confused on who was next to be attended to between me and a couple who were standing in front of another register, she asked "Who's next?" as if she never saw me standing there. I approached her at the counter and mere... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,426 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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