Lowe's Home Improvement

Stephanie M 

on BBB

5 years ago

I wish I could give the store zero stars. My fiancé and I purchased a Samsung dryer here on 12/7/2019 and originally were told it could be delivered to our house in 5 days, the sales associate, Bill seemed confused and then said 12/16/2019 would be the delivery day. We we're disappointed with that, but oh well, we were understanding because it's a popular dryer. Delivery day finally rolls around and we're so excited to be able to do our laundry again, Lowe's delivers the WRONG dryer. Wrong item number, wrong model number, wr... read more

Confused 

on BBB

5 years ago

I placed an order online on November 28 for a Christmas present. On Dec 8, I called customer service for a tracking number. I was informed they would not be able to supply me with a tracking number but rest assured, the item is in a local distribution center, the expected shipping date is Dec 11. Wait, what? The item takes 2 weeks to ship from the distribution center? So, I waited until after the 11th and called again for a tracking number. I was then told the item has not shipped but don't worry, it's in a local distributio... read more

Richard 

on BBB

5 years ago

I Contracted To Have Patio Doors Installed By Lowe's. They were installed and Failed Two separate Building Inspections By The City Of **************. That was Back in September of 2019. It Is now December 16 2019 and They Still Have Not Been Brought Up To Code? I Have Been Promised A Correction..? Lets See how Long it Takes To bring the Patio Doors up To Code For ************* Building Code Requirements'? By The way.....I Had Asked For A Dispute (Pay when The Doors Come Up to Code) For The Payment In the amount Of $6,572. Lo... read more

Angie F 

on BBB

5 years ago

I had my deck replaced through Lowe's and their contractor. It was the worst experience ever. They do not communicate with the customers at all. I should not have to call 3 to 4 times to find out basic questions. I was told a time when the materials would be delivered. Which it went form a two hour window to me waiting over 3 hours. Then the first day they were supposed to start work the contractor showed up at 5pm to only Leave at 5:45. Which was a whole day of work wasted. Once all the work was complete there was a lot of ... read more

miyoung s 

on BBB

5 years ago

Never had any issues in Mainland before. Manager have no passion to support the Military family. I Paid over $20,000 for the new kitchen and got Jacked up. Nobody want to help me to resolve this situation. Its been a long 7 months for a 10' *8' small size kitchen, still ain't done yet. I am having family coming over from everywhere, already stress to answer them " What happend to your kitchen?" I want my money back with my old kitchen and my 7 months. 

JESSICA S 

on BBB

5 years ago

I keep seeing that Lowe's wants to assist their customers however, this is a COMPLETE LIE! Back in August, my ice maker failed and I used Lowe's service provider to come and fix it. They took two months to fix the fridge and when the repairman finally came with the part, he was an hour late to the appointment. I very politely told him that it was an inappropriate time (6:30 pm), and because I was alone in the house (my husband was away on business), I didn't feel comfortable having my fridge worked on so late. He rudely sai... read more

Stephanie D 

on BBB

5 years ago

I ordered carpet in November. Carpet was supposedly in stock but I still had to wait until Dec. for installation. I told salesperson it was important that the settled-on 12/12 delivery date be honored b/c I had assessors coming on 12/14 and the house needed to be finished by then. Then, nothing but crickets. Finally, I call on 12/11 to see what the status is and what time they're coming on 12/12. No installers available I'm told after being transferred 3 or 4 times and having to call back twice. This is unacceptable business... read more

Juan M 

on BBB

5 years ago

During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7, 2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23, 2019, I thought a two-week delivery was fine. On Friday, December 6, 2019, I received an email for Lowes saying that "Your Deli... read more

Arnold E 

on BBB

5 years ago

I paid a premium price for a front door and storm door and was completely mislead and lied to. Now the plastic screw covering strips will not stay in place.