Lowe's Home Improvement

Jan S 

on BBB

5 years ago

They delivered the wrong washing machine. They flooded my laundry area when they removed the wrong washing machine. They have rescheduled delivery of the correct machine 3 times. No machine. No reason It just keeps getting cancelled. No compensation for my inconvenience. No apologies. Blame on subcontracted delivery. Do NOT use this store. Do NOT use Lowe's period. Corporate has done nothing. Useless 

Terry S 

on BBB

5 years ago

Had many problems with floor installation, including a toilet leak caused by installation that wasn't fixed for two weeks. Too many subcontractors of subcontractors who wouldn't take responsibility, as well as corporate that didn't take responsibility. I would never use them again! 

RA 

on BBB

5 years ago

I have been going to Lowe's in ************************** for over 15 years now since I moved out here. I remember choosing Lowe's over ********** because of its exemplary customer service. Over the years I am sadden to see that exemplary customer service to dwindle down to the type of service you would receive at the Department of Motor Vehicles, unsatisfactory to say the least. On November 23rd, Sunday late afternoon I went to Lowe's to return two items that I purchased on line. When I arrived I noticed the return line to ... read more

RONNIE L 

on BBB

5 years ago

I BOUGHT A SAMSUNG FRIDGE IN 2017 WITH LOWES WARRANTY, WITH MY MILITARY DISCOUNT (WHICH THEY DO NOT GIVE ANYMORE WHEN ITEM IS ON SALE) FOR OVER $2400. I HAVE HAD SERVICE 4 TIMES ON THE ICEMAKER (5TH TIME THIS WEEK) WHEN I CALLED LAST WEEK FOR MY 5TH SERVICE CALL & THE WARRANTY DEPT TOLD ME THEY WERE GOING TO DO A BUYOUT, GAVE ME A CLAIM NUMBER & SAID I'D GET $2200 RETURNED ONCE ALL SETTLED. SUNDAY I WENT ON THEIR WEBSITE, PURCHASED A DIFFERENT BRAND WITH MY LOWES CC, LOW & BEHOLD, THEY DELIVERED IT THE VERY NEXT DAY MONDAY. ... read more

Jeffrey D. 

on BBB

5 years ago

I bought LED Christmas lights from Lowe's last December...lights were used less then six weeks...went to reinstall this year and multiple strands were not working...called the 1800 number and it was a Lowe's store exclusive product...they told me they would need 7 days to reach out to the manufacturer...I explained that Christmas is only 6 weeks away and I needed a faster resolution...they suggested I return to the store...went to the store and they told me there was nothing they would do regardless of the fact it was their ... read more

Simon H 

on BBB

5 years ago

Stay far away from lowes. They will take your money without you knowing, keep it for well over a month+, then return it with no explanation. We bought two sale items, & paid for a box truck delivery. $1000 on my debit card, the rest on my wife's debit card. They were unable to deliver it by hand or over the fence by crane truck, & the two items never left the store, so we went back to get a refund, the $1k to my card, the rest to the wife's card. Imagine our surprise 4 days later, a charge $1k back onto my debit card, withou... read more

Lezley P 

on BBB

5 years ago

If you want to get help at lowes to order a fence make sure to expect to wait about an hour to get help at the store. And if you want your fence to be built and ordered correctly ( that being said, that Lowes actually follows up with Manufacturing with fence material that it is measured right), Make sure to expect that to take a month to get built or even put up! What is even worse is I don't think they even feel bad how long this whole process is taking. I will NEVER use Lowes again, nor recommend them to use to get anythin... read more

Margot s 

on BBB

5 years ago

Lowe's online orders charge your credit card TWICE!!!!! Once to hold the item and again when you pick it up. Eventually they'll take the $ of the hold but when you're dealing with thousands of dollars it is enormously UNETHICAL!! BBB - You should do something about this gigantic *****!!! They are holding $3000 of MINE even after I picked up the product and paid for it in full!!!! What if I wrote a rent check and it bounced? What if I had to buy an emergency plane ticket? I've HAD NEGATIVE THREE THOUSAND DOLLARS in my check... read more

BTran 

on BBB

5 years ago

I purchased an LG washer, dryer, and storage pedestal on November 5. It originally stated that one of the items will be delivered on 11/8/19. So I took the day off to wait for the delivery. I had to call Lowe's after the delivery window was missed and Lowe's failed to mention that a third party delivery service was going to confirm the delivery with me or that the delivery date is wrong on their order confirmation emails. They were able to let me know that the dryer was coming from Lowes in Cotati and the washing machine + p... read more