Lowe's Home Improvement

Teresa E 

on BBB

5 years ago

I might as well add my two cents to the resounding chorus of dissatisfied patrons of the Martinsburg Lowe's store. I realize that this is probably an epic exercise in futility considering Lowe's will reply with their canned answer that they provide for every complaint. In early spring, I went rounds with a manager there named Robbie, who would not give me his last name after I asked him several times. I lit up corporate customer service about his lack of professionalism and refusal to identify himself properly. Corporate ma... read more

Julia D 

on BBB

5 years ago

My husband and I are shopping for a new freezer. We stopped at Lowe's and had 3 people in the appliance department that were too busy changing prices to even offer any assistance. They refused to acknowledge our presence and in two instances looked at us and turned away. When I tried to discuss the matter with the customer service desk, they too refused to acknowledge my presence. Will be taking my business elsewhere and discussing my experience with friends and family. There's a reason they are closing stores - bad customer... read more

James 

on BBB

5 years ago

Purchased a Maytag washer and dryer from Clearwater Lowe's on 2/21/2018. At the advice of the sales person I purchased a 3 yr extended warranty from Lowe's. Did not have any issues with person who sold the washer and dryer nor the delivery. The Maytag washer (model:**********) stopped working on 1/8/2019, less than 11 months after the purchase. Since the washer failed before the 12 month manufacturer's warranty, I had to contact Maytag warranty service. Their local service technician came out and diagnosed that the "computer... read more

Brad W 

on BBB

5 years ago

While the staff work to be diligent and knowledgeable, the store is frequently under stocked of basic items. I previously needed plumbing parts for which there were only two in stock, and today discovered they sell ***pipe for electrical but not th connectors! I immediately left for the competition down the road. I liked shopping in Rona in other locations, but this store is not up to standard. 

Alice L 

on BBB

5 years ago

My husband and I purchased windows totaling $27,000 from Lowe's June 4, 2018. The work is still not done. Their first error was in delivering the windows in July while we were on vacation and leaving them exposed to the elements where they were rained upon. The salesman, Dustin S***** was very prompt and told us they would be immediately reordered. As it turns out, they were not reordered until September. Meanwhile in August, the second half of the order was installed with the exception of a large picture window above the fr... read more

Elrod 

on BBB

5 years ago

September of this year (2019) my wife and I purchased tile at Lowe's Pinellas Park and decided to have the install done buy a Lowe's subcontractor. We were already aware of the Lowe's policy a basing the price on the product supplied for the job and not the actual square footage of the project . And this policy includes supplying approximately 20% product overage. Which is about what we had left (before any rework) This of course does result in a higher install price because it's based on product supplied and not square foot... read more

Lyle K 

on BBB

5 years ago

I'm not a do-it-yourselfer. To me, the term DIY is just three letters. That's why I made the mistake of contracting with Lowe's in Greenville, Ohio to deliver and install a deck. We purchased it in March of this year and installation began in the final week of March. It is now October and the deck is still not finished. It seems the store is incapable of ordering the correct materials despite numerous attempts. We hoped to enjoy our deck this summer. So far, it has been unavailable for four (soon to be six) birthdays, three ... read more

Theresa P 

on BBB

5 years ago

I have had the worst experience with Lowe's in Shakopee MN. I ordered a door with two sidelights to be installed for over five thousand dollars. I have been dealing with the store since July and there have been nothing but excuses. Suzanne the store manager has failed to respond to emails and calls and when I have spoken to her she keeps saying she will have to speak to her supervisor and isn't comfortable compensating me for items I have been charged with. For instance, I paid for the door to be painted and it wasn't, I ord... read more

Soma P 

on BBB

5 years ago

Purchased an appliance here, that I verified MULTIPLE times that I was getting installation with. But of course, that was not the case.*********** would have been much cheaper, and easier to deal with. Why is this company in business? They should be gone. Poor service, and completely ridiculous.