Lowe's Home Improvement

John M 

on BBB

5 years ago

After having poor experiences in my local store, I decided to try the curbside pickup. This was also a mistake and never worked well. So I decided to wait for a large enough order to warrant delivery. That was scheduled for two days ago. When I received my order there was one tool missing, which happens to be the one tool I need to start the project. It shows as delivered online and I cannot get a hold of the actual store. When I called the main customer service line, they could only tell me that it showed as delivered. They... read more

Lori S 

on BBB

5 years ago

I submitted a complaint via email as well as phone regarding a vinyl fence product delivery & installation issue. Bottom line: Lowe's made an error and now they won't step up and correct it. My experience with the vinyl fence has been HORRIBLE! The communication, accountability and professionalism from all groups are seriously lacking. The store says one thing, the install coordinator says another and then you get something totally different from the sub-contractor... that is if you can get them to call you or share informat... read more

aletha w 

on BBB

5 years ago

My experience on 06/17/2020 was awful. I wanted to draw attention to the inappropriate behavior of LOWES employee . I arrived about 4:30pm to purchase an Overhead Microwave at the Searcy Location. Unfortunately, making this transaction was overwhelming and humiliating. When I arrived in the appliance area, the representative was working with a customer for several minutes and I waited. After, the customer completed the transaction including paying for the items, the Lowes representative took a phone call while I waited. Afte... read more

W.N. 

on BBB

5 years ago

Recently I attempted to make a purchase from Lowe's website. The order was on hold for over a month with a hold placed on my credit card. Lowe's subsequently cancelled the order stating the product was no longer in stock. I checked the website the same day the order was cancelled. The item was in fact in stock, but now at four times the price I initially ordered the exact same item. I sent emails and messages to Lowe's as their hold times for phone calls were insanely long. I still have not heard a response and believe they ... read more

Lisa D 

on BBB

5 years ago

I have placed four orders in a row now for different items that I need. Two orders were forceably canceled without any concent from me. The other two orders I canceled myself after I waited weeks and nothing happened. All four items claimed to be unavailable or out of stock after I had placed the orders, but of course are still available on their website to purchase as I write this review. Very frustrating! I tried to contact Lowe's numerous times through phone, website chat, and Facebook. They do not answer the phone or res... read more

Dan M 

on BBB

5 years ago

I will never use Lowes again. I ordered some Trex decking from Lowes as it is one of only a few who carry it. Lowes prices were better than the local specialty stores. ********** also carries it but it wasn't available for online order. I made the order through Lowes on 5/18, paid for a delivery with a date of 6/2. On 5/31, I got a reminder email of the 6/2 delivery. On 6/2, no email or phone calls. I checked order status on the website and now it says 6/16. Glad I didn't start ripping apart the old deck yet. I called the lo... read more

Alexander S 

on BBB

5 years ago

A few days ago I posted about the dismal experience I had at the Richmond Highway Alexandria Va store. Today I had the most amazing experience at the Lowe's store in Clinton Md. The store manager, Lashaunt, went out of his way to provide the most stellar service I have ever received in any store. Even though they are 20 miles away, the next time I need to make a large purchase I will go there. I've never seem an employee provide that level of service. He is an exceptional employee and as a retired corporate trainer I would r... read more

stacie R 

on BBB

5 years ago

I wanted to write this to you to express my complete and utter dissatisfaction with Lowe's. We placed order on 5/27/20. We were originally given a delivery date of 6/4/20. We received a call the night before with the delivery time and the day of delivery we got a phone call that the order wasn't on the truck and that the next time they could deliver it would be 06/08/20. So again the night before we got a call with a delivery time and we waited and no one showed up. After being told by corporate that the local store was hand... read more

Dawn A 

on BBB

5 years ago

They have items posted on their website that they can't find so I ordered it online. The site says that there are 3 in store. I ordered the product online and they canceled it because they didn't have it in their store without notifying me. I was on hold for 45 minutes to find this information out. I called another store that apparently has it and the person I spoke to said that they would set it aside with my name on it at the tool desk. Now that I am here they can't find the elusive tool. Nobody seems to know who the guy t... read more