Lowe's Home Improvement

Roxann K 

on BBB

5 years ago

I live within 2 miles of our local Lowes. Being a small, rural community I was thrilled to have a large store like Lowe's come to our community, one stop shop. Although the merchandise is great DO NOT purchase anything that has to have someone to come out and measure and tell you what you need. We've been putting Pella windows in the house a couple at a time and we were just finishing up with our last two this spring. We also planned to replace two small rectangular basement windows, but did not feel they needed to be Pellas... read more

David P 

on BBB

5 years ago

I had an experience today at Lowes in Southern Pines. It could have been a disaster if not for Ken in their hardware area. I purchased 3 Kobalt cabinets which no one helped me select. The cashier did not get anyone to pick for me. It was Kenneth alone that found the units on a shelf in another area. Having to move a good deal of pallets and other things, he brought them out to me where he had instructed me to wait. Rescuing the sale, $600+ dollars. 

RCooper 

on BBB

5 years ago

I used to like Lowe's. Placed an order online for a Refrigerator 6/9/2020 with a delivery date of 6/18. Checked order on 6/17 to check status. Order cancelled by Lowe's with no reason stated or e-mail notification. Tried calling Lowes Customer service. 45 minute hold time. Transferred to different department and then hung up on. Called back, 45 minute hold again, talked to rep, then was disconnected again. After 2 hours of hold and disconnects, gave up. Being thick headed, I ordered the refrigerator again on 6/18/2020. Deliv... read more

Chris Hayward 

on BBB

5 years ago

SERVICE IS TERRIBLE AND EMPLOYEES DON'T CARE OR EVEN TRY - Ordered Dishwasher June 5th with estimated delivery June 22nd - Idaho Falls, Idaho store pickup. On June 22nd our inquiry with the Idaho Falls store we were told that the dishwasher left Pennsylvania on June 19th and it should be ready for pickup in a couple of days. On June 24th with online order status check, the message read "we're sorry, but we're unable to locate your order at this time. Please try again later, or call Customer Care at 1-800-44-LOWES for further... read more

Brian S. 

on BBB

5 years ago

Unprofessional, misleading and disorganized. In short, late last year I reached out to John (Lowes Commercial Sales Specialist) in reference to having a fence built at my home. John worked to measure and detail expectations around completion then worked directly with the builders through completion. Once finished the building supervisor (Mike) contacted me and asked that I sign off on the work. I mentioned to Mike that I was out of the state working and he insured me all expectations where met and the sign off was a formalit... read more

Alex P 

on BBB

5 years ago

My Fiance and I ordered appliances on our credit card and they charged us twice. I called and they said it was a pending charge and it would fall off after the pending delivery was completed. However, this prevented me from being able to pay my other bills that were due that day, plus the customer service agent on the phone lacked in customer service skills and was of not much help. There should be no need for a consumer to have to provide security for a large corporation on a "pending delivery order". Disappointed in Lowes.... read more

Barbara K 

on BBB

5 years ago

Have been trying to exchange or refund a refrigerator that has ice maker defects. Lowe's says in their exchange or return policy they are committed to helping, however all phone inquiries (including corporate) are relayed back to customer care. After long waits for customer care, and taking the steps agents offered, I am only going in circles. We cannot resolve the problem, and Lowe's really doesn't care. Could have purchased this fridge anywhere. Lowe's is not a good choice for any major purchase. Note to Lowe's: Don't both... read more

Dan C 

on BBB

5 years ago

I went to the Chattanooga TN Gunbarrel Rd. Lowes #0425 and purchased a $2500.00 Samsung Fridge on 5-26-2020 with a promised delivery date of June 9 2020. June 9th came and went with no phone call or notification. After spending 35 minutes calling the store and no one answering I finally got through to the appliance dept. and was told delivery was changed to June 16th 2020 that the fridge was backordered from Samsung. June 16th came and went again with no phone call or notification. I went to the store this time and was told ... read more

Henry K 

on BBB

5 years ago

This review is in regard to Lowes Protection Plans. It is hard to reach them by phone . I have been staying on the phone for 30 mins to an hour, most of the time to no avail. The first call I made was on Feb. 12, 2020 for service to my LG washer which I purchased a protection plan for. It is now June 23, 2020 and my washer still hasn't been repaired. The technicians that they contract either don"t service my area or don't show up for the repair. Lowes says they are doing their best. What do you think? Since my washer still h... read more