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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Ordered a washing machine online and saw it would take 1 month to deliver and haul away the old one. Called customer service and was left on hold for 40 minutes, then called back and got a condescending reply ending with their abrupt hang up. We are a loving family needing a basic washing machine and are not at all sure why we were treated with such disrespect. It is very upsetting for a company as reputable as Lowe's that this is the caliber of customer service representatives, and more care and patience is definitely neede... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Bought a mower that they had FOUR of outside, and said I needed it asap as my other mower was down and the grass was growing fast. They said next day it would be there. Then they called and said sorry, it wasn't in the warehouse and it would be delivered by weeks end. Then they called me and said it was backordered and would be delivered the NEXT week. I was going out of town at that point and ended up just cancelling the order. What part of "I need the mower asap" do you morons not understand? Can't you look and see if you ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowe's is the worst hardware store I've ever dealt with. This is my first online order with Lowe's- from their website. Order has been received and paid for 2 days ago for delivery that their website stated would be the next day from 9am to 9pm, which was yesterday. No delivery made, and we're home all day to receive it, but it never arrived. Today, I've tried calling the store that kept looping back around to the beginning of the automated phone system every 4-5 rings, which I would then have to repress the same numbers to ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Awful. Paid in full for a fence install. It's been 4 weeks and no one has contacted me about scheduling. Reached out to store and sales rep and nothing. Just a "we will call you back" avoid at all costs.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased 2 cans of Valspar paint with the advertisement of a rebate. I filled my rebate out online and even have my confirmation code. Now on July 2 after waiting an hour on the phone they say they have lost all of their data and can't figure out a way of restoring it even with our information. Fraudulent advertising.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Wouldn't accept my military I'd, took my $5000 purchase to ***********
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Horrible. We've been waiting since April for the rest of our order - a refrigerator. It finally came in and now they aren't accepting any Synchrony Bank credit cards to pay for the rest of the order, even though half of the order was paid using this card. Customer service at mysynchrony and at lowe's could not tell me why they were no longer accepting this form of payment. They have this at the bottom of their payment page: Please Note: We're currently unable to accept Lowe's Credit Cards, Synchrony Bank Credit Cards and Low... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I placed an order on 6/12/2020...for 4 sets of replacement shutters to be delivered to the store...I got a confirmation for July 2 to be in-store for pick up....I have been trying for 3 days to find out if they will be delivered on time tomorrow. After many phone calls and being on hold for HOURS, I found out that the vendor is closed and the best date they can offer is end of July beginning of August!!!!!!!!!!!!!! At no time was I alerted of the closed vendor, change in in-store date, or any issue with the date I was given ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered a product online, I had an email stating it was delivered. It hasn't been delivered. I have been calling to get some resolution and keep being put in a circle of calls with no solutions. I call customer service, they leave a message with the store manager who never calls back so I call customer service and the pattern repeats itself. Do not order from them
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,423 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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