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Lowe's Home Improvement
- Home Improvements
- Mobile, AL
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
As a veteran, I opted to take advantage of the Lowes Veteran Program for which I am extremely grateful. Lowes has contracted to a company named SheerID to verify the military eligibility of those that apply. Unfortunately, this company lacks the knowledge or ability to do the verification. Submitted to them was a DD-214 and VA Medical Identification that stated my disability is service-related. According to the SheerID site and email either would be sufficient. So according to SheerID they don't have the ability to verify my... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
They took order then lied to us for the next 8 days each time trying to make it our fault. The website did not reflect the store inventory( the manager). They couldn't find the order but we could pick the stuff out ourselves. When we went to get the order by ourselves we were told we couldn't. Every single person in that store including the MANAGER! lied to us. Our $600.00 order is now a $0.00 order and I will rant to any and every one that this "Lowese(y).. I just got the joke. they dropped the y. Simple!
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
April-30-2020 i ordered a GE fridge and received my first email stating that my fridge will be delivered on May-30-2020, 2'nd email read June-12-2020 3'rd read June-12-2020 4'th read June-19-2020 4'th read June-23 5'th read July-03-2020 i then gave up and cancelled the order. I then said that i received substandard, third rate SHODDY Customer service at best. Not to mention 45-Minutes on hold. I do not understand how this company can survive.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered online and received an email 6/18 saying shipment was delayed. Received another email 6/22 saying my order was ready for pickup. Went to the store to pickup but they couldn't find my order. Spoke to a manager who said she would call me today whether they found it or not. I haven't heard anything and tried calling over and over and over but no one picks up. When someone does pickup they immediately disconnect you pretending to place you on hold or transferring the call. This is a tactic, not a mistake as I read too ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowes does not know the meaning of customer service. They do not train staff, cashiers cannot even handle gift cards, managers do not get on the phone, you get cut off multiple times, and the list of ineptitude goes on and on. The Middletown, NY store is one of the WORST retail schlock houses I have ever experiences. STAY AWAY FROM LOWES.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered my husbands Father's day gift on Lowes online on 6/17, paid for it 6/17 online, checked the order status on Saturday 6/20 and it said arrived at store, free assembly it wouldn't be ready until 6/25, well I check the status today and my order was canceled!! Call the store and get told they sold them all in store on Saturday so they r out and canceled my order!! Is it just me or how can they sell what I ordered and paid for already!! I will NEVER EVER shop there again!!
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Lowe's of orchard park, ny. I ordered something online and three days after I received confirmation it was at the store and ready for pick up I went to go get it. I waited for over an hour because they could not find it. If I receive and email saying it's ready they should have it actually ready. The inconvenience was unreal.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Disorganized and not reliable they can't even handle their store pickup and inventory properly. Ordered a tool *** on sale and went to the store For some other stuff and see If I could pick up early. Supposedly they had 7 in stock but couldn't find any of them it was fair though since I was early. Went home and waited a few days and eventually it was ready for store pickup. Couldn't make it to the store till a couple days later and I get a **** saying that one of their stupid associates too my hold item and sold it to someon... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased a washer and dryer from them specifically because they had it in stock, but they couldn't deliver until Thursday (5 days later). Not ideal but we could survive. Wednesday night they arrange delivery for Thursday evening. Thursday they call to tell me the dryer had been sold, but another was on the truck that day and would be delivered on Friday. I requested Friday morning as we would be gone Friday evening. Got a text Thursday night confirming delivery for Friday night. Friday I get a call that none of our items ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 2.7 star rating with 4,423 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 10:00 p.m.
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