Lowe's Home Improvement

Justin B 

on BBB

5 years ago

I tried returning a dishwasher today and they couldn't find it, then told me it was past the date of return after a deep dive of when it was purchased. You know with Covid-19 we have been cautious because I have two kids a 2 year old and a 5 month old. Now I was 13 days past there return policy because I tried to listen to my governor and stay in. This company sold me a washer machine that doesn't work, then when I tried to pay them more for a better one they would not take my return. I am a landlord and a home flipper. I sp... read more

Jerissa P 

on BBB

5 years ago

I was harassed and treated like a criminal while my legally disabled mother was forced to stand still on a concrete floor in front of an incompetent employee for 45 minutes. All over one tiny part of a prepaid $1500 order that I had previously had 0 issues with. This person cancelled an order placed for no reason other than the fact that he couldn't look at both names on the order that I placed myself, under my account. I had multiple emails confirming every step of the way, even the ability to pull up and show a live web pa... read more

Edna A 

on BBB

5 years ago

Jordan Creek Lowe's 450 South Jordan Creek Pkwy West Des Moines, IA my complaint is with the bad treatment of discrimination, lack of professional. I hired Lowe's to do the siding for me and they did a bad job for me. placing a material that was not, and the contractor of the company told me that they would change everything and in the end they did nothing leaving holes everywhere, and when I called the store manager the answer he gave me was that they were going to send The same workers if I wanted it so good and if not bec... read more

Renil J 

on BBB

5 years ago

I had a worst experience of my life with Rona first they never send my order and after cancelation still waiting for my refund and no respond from customer service and nobody Recive phonecals or respond to emails. 

Karen F. 

on BBB

5 years ago

I purchased A+R 3-LT Black Iron Globe Light on 5.6.20 at Lowes #514 in Burleson, TX for pickup when it arrived. Invoice # 78138. I was told that I would receive a call upon the product arrival. No call ever came. The receipt said it was to arrive on 5.16.20. I went to the store on the 19th and waited for the clerks to TRY to find it for over 30 minutes to no avail. Today is May 29th. I called to find out if it finally arrived. I was told by the person who answered the phone that it had. I told them I would be there in 3... read more

Colleen H 

on BBB

5 years ago

We placed an order online on May 1 for raised garden boxes, as we're looking forward to a vegetable garden this year. The original ship dates were listed in two shipments: May 6 and May 9. Then, over the next several days, the ship dates were moved out further, and then finally it changed to "In Process." I first called Lowes on May 10 to find out what was happening with our order. The representative said the vendor had not yet acknowledged our order. Lowes no longer had the item in stock, so it would be coming directly from... read more

Donna D 

on BBB

5 years ago

Dissatisfied w/service during pandemic. Rebate# refers customer to customer care#. Hold time is averaged @ 45min. Each time I've called I was on hold over an hour. My issue was reported prior to pandemic & rebate ctr failed to follow thru. My last call to customer service was 5/29. I searched online for corporate contact, all #s are customer care! My rebate card w/balance was lost when I switched providers. I was told, by last rebate rep on 4/3, the card had been resent 3x & she'd mail it instead. Haven't rcvd by text or mai... read more

Eileen B 

on BBB

5 years ago

I ordered a kitchen set may 13th to be picked up at store and at that time was to be delivered to store the following week. Well it's now the end of May and when I check status on line it shows a green line like half way to store. I do understand with this virus things may take longer so I just wanted to contact store for a verbal status. My Local Lowes store never ever answers the phone. It rang and rang and no one picked up. I just went online to Lowes consumer dept the 800 number and was on hold to be helped for 25 minute... read more

Alex D 

on BBB

5 years ago

I went in to the Moberly, MO location to explore buying all new appliances. I had narrowed down everything to Samsung. Once there I chatted with the salesman who was very helpful and knowledgeable, I changed my mind to the LG appliances. I ended up buying a refrigerator, stove, dishwasher and microwave. Right away he noticed the stove & microwave were out of stock, they did give me the next model. Order was placed on May 21st for $4,193.64, with a delivery date May 29th. The day before delivery 5/28, Lowe's calls to tell me ... read more