Lowe's Home Improvement

Melanie W. 

on BBB

5 years ago

I placed an online order on May 21 to be delivered by Truck. This option costs $75 and was the only option available for the items I purchased. I received notice that the items would be delivered on June 4. It was only at the end of the day that I was contacted to be informed they could not make it to my house and that the items would be delivered the next day. On the 5th, they arrived and delivered only some of my order. I was looped around in circles over the phone trying to get in contact with someone who could help. Fina... read more

Anthony T 

on BBB

5 years ago

Lowe's has worst delivery and customer services Extremely disappointed and upset with Lowe's delivery service. Our order was placed on 7/02, schedule to deliver on 7/08 between 8am-8pm. On 7/08, we wasted almost all day waiting, one employee called us around 2pm and said not have enough stone, more will come that weekend and will deliver on Monday 7/13. Nobody calls and no delivery on that day, waste another day. Lowe's website said reschedule to deliver on 7/17. Again, 3rd time no delivery and nobody calls on 7/17. Lowe's w... read more

LORENZO W. 

on BBB

5 years ago

As many others have said ( LOWES.COM service have lost their integrity. Lowes.com has been on steady decline for years now. After 6 months COVID-19, they still try to blame their ongoing poor service on COVID-19 . Unacceptable. As I emailed & said to Lowes Corp headquarters: Most Bad & Poor Reviews online will remain Forever, As fed up consumers continue to spread the word on Lowes.com Poor service . As expected no reply or help offered in the below complaint. They cannot even tell us where Our Freezer we paid for is. They ... read more

Liz B 

on BBB

5 years ago

I went to the Altoona, PA Lowes Saturday of the Memorial Day weekend to claim my order. It appears that some store employee returned the entire order to stock, even though I had just that afternoon received the "Your Order Is Ready" email!. I spent 28 minutes waiting & watching, while employees blatantly ignored the ever ringing phone (except for 1 employee who always answered the line, rolling his eyes at all the others). While seeing an ever escalating number of problem issues. It seems that Lowes had left it up to the emp... read more

debra 

on BBB

5 years ago

I ordered a refrigerator back on may 6th, it was on backorder until JUne 24, they tried to deliver. it came in damaged. they reordered by refrigerator , on June 25th, and its on backorder until August 11 th. and charged my Credit card for the refrigerator that I do not have. and then I go to cancel the refrigerator and they send me a gift card for the amount I paid for the refrigerator. I did not pay with a gift card, why are you sending me one . I have tried to contact everyone at the corporate office, and no one replies. I... read more

Ken P 

on BBB

5 years ago

Placed order from ****'s online for set of saw horses empty box received. **** into ****'s at XXX-XXX-6937 sat on for 46 minutes. I was hung up on either by system or operator. No one called back to try to resolve the issue! I am going to say this I am done with ****'s they are turning into JC Penney because of ****** *******. The quality of the customer service and employee moral appears to be at a low. He ran JC Penney into Bankruptcy and left. I am out $40.00 each so $80 for two items. I have other issues, if things do ... read more

Scott K 

on BBB

5 years ago

Ordered a refrigerator on 6/25/2020. The reason for my choice of make and model was based ultimately what they had in stock. This was verified when I placed the order in store with their appliance representative. They said delivery was backed up and couldn't be delivered until the 3rd week in July. We chose July 24th. Today on July 23rd, 2020 I got a voicemail saying they couldn't deliver it tomorrow because it wasn't in stock. That's right, they waited a month to tell me they didn't have it, despite promising me they did at... read more

Thomas O 

on BBB

5 years ago

I would give them zero stars if I could. Bought an item online and got a series of emails (every week for 4 weeks) saying "Your Merchandise Has Been Delayed" If you wish to wait for the merchandise, you must contact us to accept the delay. If we do not hear from you by your new expected shipping date and we have not yet shipped the merchandise, your order will be canceled automatically and your money will be promptly refunded in full. To keep your current item(s) and avoid cancellation, please call Lowe's Customer Care I cal... read more

Vicki B 

on BBB

5 years ago

Poor Delivery/Sales in Appliance Dept. We went to the Ormond Beach, FL location because the refrigerator my mother wanted noted online that they had 2 in stock. Of course, you do not believe online info, so we drove there to check, traveling 2 towns away. Sales rep #**************** physically went into their stock area and checked that there was one back there, so we ordered it for delivery a week later. Which their deliver driver is supposed to call 30 minutes prior to delivery (no window of time) - this certainly isn't co... read more