Lowe's Home Improvement

Anthony 

on BBB

5 years ago

Customer Service? Ha! They clearly don't care about their customers. Go ahead, try and get a hold of someone (the email is off line). Terrible company, won't she'd a year when they're gone. 

Dan S 

on BBB

5 years ago

I've had the worst customer service experience of my life the past 2 weeks. I have been attempting to have a card replaced that had $482.70 balance on it. I have been patient, I have been understanding, and I have been very polite to everyone I have spoken to. I originally called on July 25th and as of August 7th I have spoken to over 10 Lowe's managers and customer service representatives. Two of which mysteriously disconnected the call once I explained the situation which is extremely frustrating considering the 30 to 120-... read more

Brian J 

on BBB

5 years ago

The company acts as though the do not want my business. First, it took them over 3 hours to fix the problems with opening my credit card. They had so many issues. Recently, I went into lowes to buy lawn equipment. They declined my card. When I called, I was told that although I paid the card in full and on time, my account was placed on a 10 day hold. When I asked why, I was told that because I paid in full, they put my account on hold. I became so angry at the countless issues, I canceled my card. The inconvenience for a $1... read more

Geraldine K 

on BBB

5 years ago

Terrible customer service. I purchased a refrigerator from Lowes less than 3 years ago and bought Lowe's extended warranty. Refrigerator went out on Sunday. Called Lowes service on Mon. Waited 44 minutes before I was able to file a claim for service. I was given appointment for Fri. the 7 between 8-5. I waited all day. At 3, called Lowes Service to verify appointment. I waited 1 hour 16 minutes on hold... 1 hour 16 min before someone finally got on and informs me my appointment is not Fri, but Mon, from 8-5, and I should be ... read more

Jo G 

on BBB

5 years ago

Customer Service at Lowes in Moline, Illinois is non-existant. They owe refund for prepaid labor for installation services. Refund has been due and owing for several months. Have called store and gone into store to speak with Robin or Johnathan, but continue To get same canned response that its a paperwork issue that they are trying to resolve. My opinion of Lowes has changed based on this experience and I would not recommend Lowes to anyone for any reason. 

Mariah A 

on BBB

5 years ago

NEVER again will I purchase any materials from Lowes. Material misreprentation from the beginning -- horrible warranty plans, unhelpful + frustating customer service, rude management that kept us waiting on the phone with NO meaningful solution, and no basic human decency considering the impact of COVID. I had purchased two warranties -- which had been sold to me saying that the second one would start after the first ended. However, I was told today when I called that the warranties ran concurrently and that I no longer ha... read more

Dan S 

on BBB

5 years ago

***'T BUY KOBALT PRODUCTS AT LOWES. Just an FYI, I bought some yard tools and cordless tools made by Kobalt that "supposedly" came with a lifetime warranty Two of my tools, their chargers and batteries quit working after less than a year. I took them back to Lowes expecting to get a free replacement (per Kobalt's warranty and customer service department) but was told by Lowes that "they no longer accept Kobalt returns for full replacement and that I would need to contact Kobalt Customer Service. For three (3) months, I've ca... read more

Gary F. 

on BBB

5 years ago

I recently purchased 15 Levolor blinds, from Lewis in Maple Grove. The blinds has been sitting on my floor for over a month waiting to be asked install. The install manager Chloe, or whatever her name is. Has the personality of a junkyard dog, when dealing with customers that spend their hard-earned money. I was told there only had one installer, and that he's out sick. The only thing they could say to me was you could bring the blinds back. To say I am disappointed with the service I received would be an understatement 

Bonnie C 

on BBB

5 years ago

I think on paper, they have all systems in place to provide service to customers. Unfortunately, the service executed is far from par. I purchased hardwood flooring from them 3 times....first 2 no problem, 3rd time was a nightmare. I ordered inline for delivery and the order was confirmed 2 days later. I prepared my floor and on my first vacation day to lay the flooring, a cancellation email came through. Said "call this number for assistance". Called the number and was told "sorry, no stock at that store". Ok, can you send ... read more